firefox download extracts but will not open to allow installation
I have a surface pro 4 with latest windows 10 and office 365. I try to download and when I disable windows firewall the I can get an extraction bar but after that it disappears and I can't find it anywhere and am not sure it is fully extracting.
I am just trying to down load it. I checked my virus software and it is turned off for web security.
I am also signed in as administrator.
Any help would be great.
All Replies (1)
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
If there is a problem, start your Computer in safe mode and try again.