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Firefox 46 and XP SP3?

Kuphostiwe

Just updated to FF46 on an XP SP3 machine and continually crashes. Tried refresh and that didn't work. Is this version supposed to work on XP SP3?

Just updated to FF46 on an XP SP3 machine and continually crashes. Tried refresh and that didn't work. Is this version supposed to work on XP SP3?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll

Isisebenziso

  • Firefox 46.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 5.1; rv:46.0) Gecko/20100101 Firefox/46.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/

Izandiso

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Firefox Application Reputation lookups 20160106.01 (firefox-hotfix@mozilla.org) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce 9800 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0605
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 062d10de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 12-29-2012
  • driverDate2:
  • driverVersion: 6.14.13.1090
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17532 izisombululo 158526 izimpendulo
Kuphostiwe

Impendulo Ewusizo

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Umnikazi wombuzo

I've already uninstalled and downloaded a fresh copy and installed and then it updated to 46 and seems to be working so far.

I've already uninstalled and downloaded a fresh copy and installed and then it updated to 46 and seems to be working so far.

Okulungisiwe ngu .json

James
  • Top 25 Contributor
  • Moderator
1598 izisombululo 11287 izimpendulo
Kuphostiwe

Impendulo Ewusizo

.json said

I've already uninstalled and downloaded a fresh copy but I don't understand why the download says Firefox Setup 43.0.1.exe ?

https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

It is because you are using WinXP. Since it is not possible to tell by default browser useragents on WinXP on whether the user has SP2 or SP3 installed, Mozilla is serving a version (43.0.1) that all WinXP SP2 + SP3 users can install and then update to current from. This is due to Microsoft requirement of signing the setups which started at version Firefox 43.0.2 and newer.

Since you have WinXP SP3 see https://download-installer.cdn.mozilla.net/pub/firefox/releases/46.0/win32/ and pick your language.

''.json [[#answer-872161|said]]'' <blockquote> I've already uninstalled and downloaded a fresh copy but I don't understand why the download says Firefox Setup 43.0.1.exe ? </blockquote> https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista It is because you are using WinXP. Since it is not possible to tell by default browser useragents on WinXP on whether the user has SP2 or SP3 installed, Mozilla is serving a version (43.0.1) that all WinXP SP2 + SP3 users can install and then update to current from. This is due to Microsoft requirement of signing the setups which started at version Firefox 43.0.2 and newer. Since you have WinXP SP3 see https://download-installer.cdn.mozilla.net/pub/firefox/releases/46.0/win32/ and pick your language.

Okulungisiwe ngu James

Umnikazi wombuzo

Thanks I was wondering why it did that.

Thanks I was wondering why it did that.

Umnikazi wombuzo

I spoke too soon. The fresh install is now crashing. cor-el do you mean just post this ID bp-58723917-9a04-4126-b70a-64ea32160502 or post the link?

I spoke too soon. The fresh install is now crashing. cor-el do you mean just post this ID bp-58723917-9a04-4126-b70a-64ea32160502 or post the link?

Umnikazi wombuzo

I reverted back to 45.0.2 with all the same plug-ins and extensions and disabled auto-update and Firefox has been working fine. How can I find out why the 46 update causes crashes even with all extensions removed?

I reverted back to 45.0.2 with all the same plug-ins and extensions and disabled auto-update and Firefox has been working fine. How can I find out why the 46 update causes crashes even with all extensions removed?
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

hi, next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

hi, next to the security software already in place, please run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner].

Umnikazi wombuzo

I had ran some of these a few days ago with only 2 results in one program which was the Microsoft Support Emergency Response Tool. Emsisoft Anti-Malware, Malwarebytes and SUPERAntiSpyware turned up nothing. Ran Malwarebytes, AdwCleaner and Eset as you suggested. Nothing in Malwarebytes again. Adware found several registry entries that I wasn’t confident about deleting but I did delete 2 folders that were unnecessary and Eset found 1 strange file hidden on the Desktop which seems to be harmless but don't know if it should be deleted since I had to uncheck ‘Hide protected operating system files’ to see it.

I had ran some of these a few days ago with only 2 results in one program which was the Microsoft Support Emergency Response Tool. Emsisoft Anti-Malware, Malwarebytes and SUPERAntiSpyware turned up nothing. Ran Malwarebytes, AdwCleaner and Eset as you suggested. Nothing in Malwarebytes again. Adware found several registry entries that I wasn’t confident about deleting but I did delete 2 folders that were unnecessary and Eset found 1 strange file hidden on the Desktop which seems to be harmless but don't know if it should be deleted since I had to uncheck ‘Hide protected operating system files’ to see it.

Umnikazi wombuzo

I guess that's the end of me getting help?

I guess that's the end of me getting help?
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

coukd you provide a couple more crash ids?

coukd you provide a couple more crash ids?

Umnikazi wombuzo

bp-5b0416cc-7576-4f61-9699-d8e312160502 bp-e4c0f20d-6b75-442f-a7e9-37c572160502 bp-3187839f-3316-4f96-b584-7d3a22160502 bp-bf20722d-56fd-4edd-8bb9-c084a2160502 bp-eb955b45-8b15-4462-a036-c9c4b2160501

bp-5b0416cc-7576-4f61-9699-d8e312160502 bp-e4c0f20d-6b75-442f-a7e9-37c572160502 bp-3187839f-3316-4f96-b584-7d3a22160502 bp-bf20722d-56fd-4edd-8bb9-c084a2160502 bp-eb955b45-8b15-4462-a036-c9c4b2160501

Okulungisiwe ngu cor-el

Umnikazi wombuzo

Those were all on 5/1/2016 when I first updated to 46.0. Thanks

Those were all on 5/1/2016 when I first updated to 46.0. Thanks

Okulungisiwe ngu .json

philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

thanks, i suspect this is due to a fundamental change in the firefox javascript engine [1] in firefox 46, where we have seen some similar crashes caused by external software which wasn't playing nice as a result. one sort of it was external security software hooking into firefox (some exploit protection modules of some antivirus software, hitman pro alert, things like microsoft's emet tool and maybe sandboxing software) that was causing such crashes & others was malware (that's why i've recommended the scans beforehand). from your crash reports it isn't apparent that one or the other is a factor. so in case you have any security software present that might fit the description, please make sure it is fully updated or also see if the crashes continue once it is disabled/uninstalled. another thing that might help is firefox 46.0.1 which is available in the meantime - crashes like the ones you have referenced are 10x reduced compared to 46.0 (but that might also be due to those external software providers updating and fixing there software).

[1] http://jandemooij.nl/blog/2015/12/29/wx-jit-code-enabled-in-firefox

thanks, i suspect this is due to a fundamental change in the firefox javascript engine [1] in firefox 46, where we have seen some similar crashes caused by external software which wasn't playing nice as a result. one sort of it was external security software hooking into firefox (some exploit protection modules of some antivirus software, hitman pro alert, things like microsoft's emet tool and maybe sandboxing software) that was causing such crashes & others was malware (that's why i've recommended the scans beforehand). from your crash reports it isn't apparent that one or the other is a factor. so in case you have any security software present that might fit the description, please make sure it is fully updated or also see if the crashes continue once it is disabled/uninstalled. another thing that might help is firefox 46.0.1 which is available in the meantime - crashes like the ones you have referenced are 10x reduced compared to 46.0 (but that might also be due to those external software providers updating and fixing there software). [1] http://jandemooij.nl/blog/2015/12/29/wx-jit-code-enabled-in-firefox

Umnikazi wombuzo

I use the full version of Emsisoft Anti-Malware that updates daily which has the Behavior Blocker. Should I disable that function and try 46.0.1 or disable the program completely?

I use the full version of Emsisoft Anti-Malware that updates daily which has the Behavior Blocker. Should I disable that function and try 46.0.1 or disable the program completely?
philipp
  • Top 25 Contributor
  • Moderator
5315 izisombululo 23470 izimpendulo
Kuphostiwe

i would escalate things on the go. maybe first try to put firefox onto the "Monitored: No" list & if it doesn't help first disable this whole "Behavior Blocker" feature and maybe the whole app afterwards and see if the crashes are still occurring. in case this can help, it would also be good to get in touch with emisoft about that issue... thank you!

i would escalate things on the go. maybe first try to put firefox onto the "Monitored: No" list & if it doesn't help first disable this whole "Behavior Blocker" feature and maybe the whole app afterwards and see if the crashes are still occurring. in case this can help, it would also be good to get in touch with emisoft about that issue... thank you!

Umnikazi wombuzo

Okay I'll try that and see what happens. Thank you.

Okay I'll try that and see what happens. Thank you.