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Display Driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and successfully recovered

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  • 2 zinale nkinga
  • 39 views
  • Igcine ukuphendulwa ngu westief

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Purchased a new Dell - Inspiron 17 5000 Series Model 5759. Windows 10 x64 bit system. When using Mozilla FIrefox, latest version, 44.0.2, I get the following message "Display Driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and successfully recovered". Firefox becomes blank for a few seconds and then resumes. This happens every 2-3 days, not every day. All drivers updated as well as updating all Windows updates.

To isolate the problem, I started using Chrome. The message does not appear when using Google Chrome browser.

I would like to determine the cause so I can use Firefox as that is my browser of choice. Any ideas here? This is a fully updated system, so what's the problem?

Ama-screenshot ananyekiwe

All Replies (5)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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I pasted the "Troubleshooting Info" here. Hope it helps. Let me know if you need anything else.

Thanks.

Application Basics Name Firefox Version 44.0.2 Build ID 20160210153822 Update History Show Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Profile Folder Show Folder Enabled Plugins about:plugins

Build Configuration about:buildconfig

Memory Use about:memory

Registered Service Workers about:serviceworkers

Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports This application has not been configured to display crash reports. Extensions Name Version Enabled ID Graphics Adapter Description Intel(R) HD Graphics 520 Adapter Description (GPU #2) AMD Radeon R5 M335 Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2) aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM Unknown Adapter RAM (GPU #2) 4095 Asynchronous Pan/Zoom none Device ID 0x1916 Device ID (GPU #2) 0x6660 Direct2D Enabled true DirectWrite Enabled true (10.0.10586.0) Driver Date 10-1-2015 Driver Date (GPU #2) 8-6-2015 Driver Version 20.19.15.4300 Driver Version (GPU #2) 15.201.1101.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 06b21028 Subsys ID (GPU #2) 06b21028 Supports Hardware H264 Decoding Yes Vendor ID 0x8086 Vendor ID (GPU #2) 0x1002 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.download.manager.alertOnEXEOpen false browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160210153822 browser.startup.homepage http://www.aol.com/ browser.startup.homepage_override.buildID 20160210153822 browser.startup.homepage_override.mstone 44.0.2 browser.tabs.remote.disabled-for-a11y true dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 44.0.2 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 44.0.2 gfx.crash-guard.d3d11layers.deviceID 0x1916 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4300 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 0 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1454099747 media.gmp-eme-adobe.version 15 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1454099747 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160210153822 media.gmp-manager.lastCheck 1455737562 media.hardware-video-decoding.failed false network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1454723824 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1454114963 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.11 4.11 NSS 3.21 Basic ECC 3.21 Basic ECC NSSSMIME 3.21 Basic ECC 3.21 Basic ECC NSSSSL 3.21 Basic ECC 3.21 Basic ECC NSSUTIL 3.21 3.21 Experimental Features Name ID Description Active End Date Homepage Branch

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I will double check the Intel driver version but updating the Intel driver to to the latest version was the first thing updated with Dell support when this message first appeared. The problem persisted. Unfortunately the only thing that has solved the issue is using a different browser ;-(.

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I have this problem too, but it occurs repeatedly, sometimes within 10 or 15 seconds of each other, for as long as I use Firefox.