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Firefox crashes: Mac 27 OS X 10.11.2

  • 8 uphendule
  • 7 zinale nkinga
  • 877 views
  • Igcine ukuphendulwa ngu FredMcD

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Firefox crashes often, like four or five times a day. If crash frequency seems to be decreasing, it's just because I switch to Safari or Opera. I miss firefox a lot. I assume that you have access to crash reports. The only add-ons active are OpenH264 Video Codec and Shockwave Flash 10.0.r0. Many other add-ons are there, but are "never activate". Extension Dashlane is disabled. I don't seem to be doing anything unusual when it crashes. I also have an MBA with identical software, but Firefox is stable.

Isisombululo esikhethiwe

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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There are many crash reports prior to 7/13/15 without BP, but I don't know how to click and submit. Here are examples. F4831BA1-4C8B-4D22-927B-B3E584E2C2C5 7/13/15 3:17 PM 8BCE3FBD-50D5-442B-B602-CCD1B22F8568 5/27/15 2:11 PM 197A6B5B-6B51-4806-9DA9-6F3D137984BB 5/18/15 11:14 AM E4A59949-FD76-4AC4-9E2C-0CFB0032D1BB 5/18/15 11:14 AM 7E8AA1E8-1CE2-44E9-99BF-E137A6B097DF 5/17/15 4:09 PM D30448C7-774B-4E50-BD4A-143F315F489C 5/12/15 4:23 PM 9EC7986C-F539-41D1-BB8B-6A8595E5BC85 5/12/15 4:19 PM

HERE ARE THE TEN MOST RECENT: bp-a0cec602-1c29-4eee-b4c0-204b32151211 12/11/15 4:19 PM bp-d9c67a25-4669-41e0-b3bf-36f4b2151211 12/11/15 3:58 PM bp-da804456-91f3-4f43-bd87-affc52151211 12/11/15 3:53 PM bp-ecc281ed-bfaf-4fe3-95f2-4e4d12151211 12/11/15 3:24 PM bp-c9b2cfbc-91c0-488f-a431-278cd2151210 12/10/15 8:40 AM bp-106c3566-5097-4b64-8e6a-1edde2151210 12/10/15 8:05 AM bp-19db2115-22a5-44ea-8b46-6c3752151208 12/8/15 4:53 PM bp-41baa103-726e-489d-83fe-14aab2151208 12/8/15 4:10 PM bp-e412bece-ba78-4700-ad30-8c7e72151208 12/8/15 2:37 PM bp-1817dc80-c99f-4556-a5d8-3610f2151124 11/23/15 7:11 PM

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Don't worry about the old reports.


Signature libobjc.A.dylib

This link may help;

libstdc++.6.dylib = https://discussions.apple.com/message/1531319#1531319

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Thanks for your help. The link is too complicated for me. New info: Latest crash: bp-07be6b7d-0d44-422c-96ab-9caa92151212 12/12/15 11:38 AM And following is from the OS X Console around 11:38 AM: 12/12/15 11:37:46.968 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:37:46.968 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:37:46.975 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7578]) Service exited with abnormal code: 1 12/12/15 11:37:46.975 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:37:57.448 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:37:57.448 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:37:57.455 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7582]) Service exited with abnormal code: 1 12/12/15 11:37:57.455 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:38:00.670 AM WindowServer[194]: send_datagram_available_ping: pid 238 failed to act on a ping it dequeued before timing out. 12/12/15 11:38:04.000 AM kernel[0]: firefox[7588] triggered unnest of range 0x7fff86600000->0x7fff86800000 of DYLD shared region in VM map 0x32c7f8097aae2237. While not abnormal for debuggers, this increases system memory footprint until the target exits. 12/12/15 11:38:04.646 AM WindowServer[194]: Untrusted client (pid=7588) attempted to set debug options. 12/12/15 11:38:04.745 AM firefox[7588]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number. Call location: 12/12/15 11:38:04.745 AM firefox[7588]: 0 CarbonCore 0x00007fff98c25c9b ___Gestalt_SystemVersion_block_invoke + 113 12/12/15 11:38:04.745 AM firefox[7588]: 1 libdispatch.dylib 0x00007fff8950e33f _dispatch_client_callout + 8 12/12/15 11:38:04.745 AM firefox[7588]: 2 libdispatch.dylib 0x00007fff8950e237 dispatch_once_f + 67 12/12/15 11:38:04.745 AM firefox[7588]: 3 CarbonCore 0x00007fff98bb1b47 _Gestalt_SystemVersion + 987 12/12/15 11:38:04.745 AM firefox[7588]: 4 CarbonCore 0x00007fff98bb0ddb Gestalt + 139 12/12/15 11:38:04.745 AM firefox[7588]: 5 XUL 0x00000001036a9bd1 vpx_reset_mmx_state + 528636 12/12/15 11:38:07.934 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:38:07.934 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:38:07.941 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7589]) Service exited with abnormal code: 1 12/12/15 11:38:07.941 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:38:10.884 AM WindowServer[194]: send_datagram_available_ping: pid 238 failed to act on a ping it dequeued before timing out. 12/12/15 11:38:18.402 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:38:18.402 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:38:18.408 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7593]) Service exited with abnormal code: 1 12/12/15 11:38:18.408 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:38:28.853 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:38:28.853 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:38:28.860 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7597]) Service exited with abnormal code: 1 12/12/15 11:38:28.860 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:38:35.616 AM WindowServer[194]: send_datagram_available_ping: pid 238 failed to act on a ping it dequeued before timing out. 12/12/15 11:38:39.332 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:38:39.332 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:38:39.338 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7604]) Service exited with abnormal code: 1 12/12/15 11:38:39.338 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:38:49.794 AM com.apple.kextd[55]: Untrusted kexts are not allowed 12/12/15 11:38:49.794 AM com.apple.kextd[55]: ERROR: invalid signature for com.aladdin.kext.aksfridge, will not load 12/12/15 11:38:49.801 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd[7608]) Service exited with abnormal code: 1 12/12/15 11:38:49.801 AM com.apple.xpc.launchd[1]: (com.aladdin.hasplmd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds. 12/12/15 11:39:00.266 AM com.apple.kextd[55]: Untrusted kexts are not allowed

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I've called the big guys to help you. Good luck. Please wait for them.

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Thanks, Fred, Jim

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For the last five days, Firefox, at long last, has been crash-free. Did two things; sorry, don't know which one solved the problem.

First, went through all of my Mac applications and uninstalled the ones that I never use and some that I didn't even recognize. Used "Mac Remover" to delete them.

Second, used Mac Remover to completely uninstall Firefox. (Third time I have tried uninstalling Firefox, but the first using Mac Remover.)

Reinstalled Firefox and the problem is solved.

Okulungisiwe ngu JimVDN1

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Isisombululo Esikhethiwe

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.