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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes on startup

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu moonshining

moonshining
moonshining
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Firefox crashes as soon as it is started, including in safe mode. The crash report file contains:

Crash ID: bp-26a57d96-469c-4b7b-84d9-31adb2151022

Firefox crashes as soon as it is started, including in safe mode. The crash report file contains: Crash ID: bp-26a57d96-469c-4b7b-84d9-31adb2151022

Isisombululo esikhethiwe

hi, thanks for providing a crash id - unfortunately this crash seems to be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

hi, thanks for providing a crash id - unfortunately this crash seems to be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

moonshining
moonshining Umnikazi wombuzo
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That figures. Our IT department has just installed a new websense product on PCs. I'll let them know.

Thanks for the quick response!.