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Firefox won't force quit. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close.

Kuphostiwe

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close. I can't update the Firefox software as the current Firefox app is still open, or delete the app, for the same reason. Cannot use Firefox in Safe Mode (a route to a possible solution in other threads) because I can't access the Firefox menu. Also, can't update Mac software, as it requires a restart, and the technically open Firefox app will prevent this. Help?

Using a Macbook Pro with Yosemite OS X. Firefox app won't 'force quit'. I have tried hard and soft restarts, but the Firefox app stops the computer from carrying out command as Firefox won't close. I can't update the Firefox software as the current Firefox app is still open, or delete the app, for the same reason. Cannot use Firefox in Safe Mode (a route to a possible solution in other threads) because I can't access the Firefox menu. Also, can't update Mac software, as it requires a restart, and the technically open Firefox app will prevent this. Help?

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/600.7.12 (KHTML, like Gecko) Version/8.0.7 Safari/600.7.12

Eminye Imininingwane

Scott 24 izisombululo 110 izimpendulo
Kuphostiwe

Can you confirm that you've tried selecting "Force Quit…" from the Apple menu. You can also access Force Quit by holding Option+Command+Escape. You might have to switch to another application to access the Apple menu.

Can you confirm that you've tried selecting "Force Quit…" from the Apple menu. You can also access Force Quit by holding Option+Command+Escape. You might have to switch to another application to access the Apple menu.

Umnikazi wombuzo

Yes, tried 'Force Quit' via Apple Menu and option+command+escape. By the way, the Activity Monitor does not show Firefox as running, although the 'Force Quit' menu shows it is. Used the Terminal Command 'top' as a means of finding and closing it, but again it is not in the list of programs running.

Yes, tried 'Force Quit' via Apple Menu and option+command+escape. By the way, the Activity Monitor does not show Firefox as running, although the 'Force Quit' menu shows it is. Used the Terminal Command 'top' as a means of finding and closing it, but again it is not in the list of programs running.

Umnikazi wombuzo

I notice that the Firefox app was modified last night (which I assume might be an automatic update, as I didn't do this manually). Could this be a factor? Has anyone else had issues with latest Firefox updates?

I notice that the Firefox app was modified last night (which I assume might be an automatic update, as I didn't do this manually). Could this be a factor? Has anyone else had issues with latest Firefox updates?
MRNTK 0 izisombululo 5 izimpendulo
Kuphostiwe

I also have this problem. About half the time when I try to shut down the system just hangs because the system sees Firefox as open.

If I go right to the program in the App folder and double click on FireFox it tells me: The Application "Firefox.app" is not open anymore.

If I install a new copy of FIrefox, it will run normally but the original Firefox is still on the doc as open and I cannot shut down. BTW, I've been migrating to Chrome because of this problem.

I also have this problem. About half the time when I try to shut down the system just hangs because the system sees Firefox as open. If I go right to the program in the App folder and double click on FireFox it tells me: The Application "Firefox.app" is not open anymore. If I install a new copy of FIrefox, it will run normally but the original Firefox is still on the doc as open and I cannot shut down. BTW, I've been migrating to Chrome because of this problem.

Okulungisiwe ngu MRNTK

FredMcD
  • Top 10 Contributor
4189 izisombululo 58461 izimpendulo
Kuphostiwe

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291


I've called the big guys to help you. Good luck.

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291 I've called the big guys to help you. Good luck.
MRNTK 0 izisombululo 5 izimpendulo
Kuphostiwe

Thanks.

I checked the open "Firefox" files and there are only two. Firefox.app and: /Users/.../Library/Preferences/org.mozilla.firefox.plist by: cfprefsd

relaunching the Finder closes Firefox.app, but does not free up the program to be run or remove the open indicator from the dock.

Thanks. I checked the open "Firefox" files and there are only two. Firefox.app and: /Users/.../Library/Preferences/org.mozilla.firefox.plist by: cfprefsd relaunching the Finder closes Firefox.app, but does not free up the program to be run or remove the open indicator from the dock.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Instead of moving it from the doc, in the Finder menu can you delete these files: trash the "Firefox" folder, located here: ~Library/Application Support/Firefox ?

Instead of moving it from the doc, in the Finder menu can you delete these files: trash the "Firefox" folder, located here: ~Library/Application Support/Firefox ?