version 38 does't let me access my banking online...yet, 37 does
if i update to 38, i can't access my online banking account. It doesn't matter whether I try through a bookmark or through the CCC site itself, i can't sign into my account. I noticed that 38 also has created an "allow" button and even this doesn't work. Also in 37, if I select "about firefox", it upgrades to 38 without allowing me a choice. Can continue to use 37 safely or do I need to use 38 and if so, can firefox fix my problem?
All Replies (2)
Could you describe the context of the Allow button? For example, does it mention a redirect, a pop-up, a plugin, etc.
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or globe icon in the address bar > More Information > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Do you see this allow notification?
- Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
See also: