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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After Firefox is closed I get "Mozilla Crash Reporter" window. This is happening on two different Windowws 7 machines.

MichaelLangfield
MichaelLangfield
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This has been happening on two different machines, both running Windows 7. Both machines are kept up-to-date on all software updates, including Windows and Firefox updates. The problem has now survived a number of upgrades of Firefox (currently on 37.0.2). I have attached a file containing a screenshot of the failure window.

This has been happening on two different machines, both running Windows 7. Both machines are kept up-to-date on all software updates, including Windows and Firefox updates. The problem has now survived a number of upgrades of Firefox (currently on 37.0.2). I have attached a file containing a screenshot of the failure window.

All Replies (2)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

MichaelLangfield
MichaelLangfield Umnikazi wombuzo
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Here are my lazt five crash reports:

bp-0dbd9ef1-29e6-4253-8d80-ce3732150501 2015-05-01 11:26 bp-fd7deaa6-89a5-4744-bc28-656842150429 2015-04-29 13:18 bp-d81a46a2-6eb3-403b-8127-69cad2150429 2015-04-29 12:58 bp-41fa95db-14d3-4443-a0f6-e41422150428 2015-04-28 19:03 bp-f73ce101-49c9-4168-8eb3-f76292150428 2015-04-28 13:37

Thank you.