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Firefox is crashing even after a clean reinstall and after running in safe mode as well

Kuphostiwe

My FF was crashing so I ran it in safe mode it still kept crashing, so I did a full uninstall and reinstalled it and it is crashing again. The new installation is fresh, did it a few minutes back and the FF has crashed twice already in last minutes. Some help would be appreciated. Extremely depressing. Here is the crash report... Submitted Crash Reports Report ID Date Submitted bp-84f387ee-c576-449a-b00c-d0ccc2150215 2/15/2015 12:56 PM bp-fc5c2d5b-1d26-4131-8e55-3865c2150215 2/15/2015 12:55 PM

My FF was crashing so I ran it in safe mode it still kept crashing, so I did a full uninstall and reinstalled it and it is crashing again. The new installation is fresh, did it a few minutes back and the FF has crashed twice already in last minutes. Some help would be appreciated. Extremely depressing. Here is the crash report... Submitted Crash Reports Report ID Date Submitted bp-84f387ee-c576-449a-b00c-d0ccc2150215 2/15/2015 12:56 PM bp-fc5c2d5b-1d26-4131-8e55-3865c2150215 2/15/2015 12:55 PM

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Facebook Video Calling Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 16.0 r0
  • 5.1.10411.0

Isisebenziso

  • Firefox 35.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; rv:35.0) Gecko/20100101 Firefox/35.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16699
  • driverDate: 8-25-2010
  • driverDate2:
  • driverVersion: 8.15.10.2202
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

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John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

I will flag this as escalate, as I do not understand the crash. Hopefully someone will reply within a few days. (HelpDesk staff may take 2-3 days and do not work weekends )


For forum cross referencing purposes + my observations

  bug 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
   bug 547588 RESOLVED DUPLICATE crash in private mode [@ StrChrIA ]
   bug 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

I find it rather odd the signature 7 day summary is picking up >1000 Win7 crashes & >1000 Fx35.0.1 crashes but did not see this in the default top crash listing, its only showing currently as #59


General suggestions that may help. Try testing

  1. Using a new additional Firefox profile
    Profile Manager - Create, remove, or switch Firefox profiles
  2. Using Windows 7's safemode
    http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
  3. After a clean reinstall of Firefox. involving deleting the program files (Not the profile files) Firefox keeps crashing at startup_try-a-clean-install
I will flag this as escalate, as I do not understand the crash. Hopefully someone will reply within a few days. (HelpDesk staff may take 2-3 days and do not work weekends ) -------- For forum cross referencing purposes + my observations * Reports for your CrashIDs <br /> bp-84f387ee-c576-449a-b00c-d0ccc2150215 <br />bp-fc5c2d5b-1d26-4131-8e55-3865c2150215 * Crash Signature: StrChrIA ** 7 days https://crash-stats.mozilla.com/report/list?product=Firefox&signature=StrChrIA#tab-sigsummary * related bugs (old) bug 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System bug 547588 RESOLVED DUPLICATE crash in private mode [@ StrChrIA ] bug 530074 <s>NEW </s>--- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module) I find it rather odd the signature 7 day summary is picking up >1000 Win7 crashes & >1000 Fx35.0.1 crashes but did not see this in the default top crash listing, its only showing currently as #59 --------- General suggestions that may help. Try testing # Using a new additional Firefox profile <br />[[Use the Profile Manager to create and remove Firefox profiles]] # Using Windows 7's safemode <br /> http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 # After a clean reinstall of Firefox. involving deleting the program files (Not the profile files) <sub>[[Firefox keeps crashing at startup#w_try-a-clean-install]]</sub>'''_try-a-clean-install'''
AliceWyman
  • Moderator
240 izisombululo 2594 izimpendulo
Kuphostiwe

The related bug, 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module) and the linked /questions/982811 indicate the problem may be other installed software or malware.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

For more information see the Troubleshoot Firefox issues caused by malware article.

The related bug, ''[https://bugzilla.mozilla.org/show_bug.cgi?id=530074 530074] NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module) '' and the linked [/questions/982811] indicate the problem may be other installed software or malware. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. For more information see the [[Troubleshoot Firefox issues caused by malware]] article.

Umnikazi wombuzo

So I am going to scan for malwares now as per your suggestion. I will revert once the scanning is done. Thanks for your replies guys. ps-last time I had faced the same problem, someone here told me to do the same thing, malware scan. Then they told me that a certain software's .dll file was causing the crash. I uninstalled that sw and removed that dll but the problem kept on. Are we going down the same path?

So I am going to scan for malwares now as per your suggestion. I will revert once the scanning is done. Thanks for your replies guys. ps-last time I had faced the same problem, someone here told me to do the same thing, malware scan. Then they told me that a certain software's .dll file was causing the crash. I uninstalled that sw and removed that dll but the problem kept on. Are we going down the same path?
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Thanks Alice, I gave up on seeing the number of comments


phatak.sujit

Your last thread was about the same crash signature

  • FF keeps crashing over and over again for many websites after updating it to 34.0.5 /questions/1038050 bp-f5232609-0566-4a90-854b-6d6702141224

It seems you have similar crashes still. I will post a comment in the bug, see if any of the experts come back with any useful tips. Meanwhile it seems malware scans are sensible.

Thanks Alice, I gave up on seeing the number of comments --------- phatak.sujit Your last thread was about the same crash signature * ''FF keeps crashing over and over again for many websites after updating it to 34.0.5'' [/questions/1038050] bp-f5232609-0566-4a90-854b-6d6702141224 It seems you have similar crashes still. I will post a comment in the bug, see if any of the experts come back with any useful tips. Meanwhile it seems malware scans are sensible.

Okulungisiwe ngu John99

John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Drew a blank with the bug comment. I did get a reply, but I had hoped someone would have further information now the frequency of the crash signature is climbing again, that appears not to be the case.

You could check for software that was involved with this crash signature a year ago:
We contacted several affected users and the commonality between them is a program called Gutscheinfilter or G-Filter, from gutscheinfilter.de.
The G-Filter installer writes two exe files in System32 and registers them as Windows services. The first is usually called gfiltersvc.exe though we have also seen gfiltersvc0.exe. The second file has a random name, chosen by taking the name of a nearby dll in System32 and mutating one character. The random file can be identified by its timestamp which is very close to that of gfiltersvc.exe. Also, the two services can be identified by their blank description in the Windows services manager.

I doubt you will have any file with a name including the letters gfiltersvc but it would be worth searching your computer making sure you include system and hidden files.

It is probably some malware related to the original but either not as common, or if you are lucky something that is detectable and being kept at bay by AV software & malware scans.

Did you try all those scans and what did they report ?

P.S. If you do find malware it may be good to quarantine it but not delete it just yet.

Drew a blank with the bug comment. I did get a reply, but I had hoped someone would have further information now the frequency of the crash signature is climbing again, that appears not to be the case. You could check for software that was involved with this crash signature a year ago: <blockquote>We contacted several affected users and the commonality between them is a program called Gutscheinfilter or G-Filter, from ''gutscheinfilter''.''de.'' <br /> The G-Filter installer writes two exe files in System32 and registers them as Windows services. The first is usually called gfiltersvc.exe though we have also seen gfiltersvc0.exe. The second file has a random name, chosen by taking the name of a nearby dll in System32 and mutating one character. The random file can be identified by its timestamp which is very close to that of gfiltersvc.exe. Also, the two services can be identified by their blank description in the Windows services manager.</blockquote> I doubt you will have any file with a name including the letters ''gfiltersvc'' but it would be worth searching your computer making sure you include system and hidden files. It is probably some malware related to the original but either not as common, or if you are lucky something that is detectable and being kept at bay by AV software & malware scans. Did you try all those scans and what did they report ? P.S. If you do find malware it may be good to quarantine it but not delete it just yet.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

The bug mentioned in the report that is not closed and has not been worked on.

If you have an antivirus, please make sure that they are up to date, as suggested they may have already started to block the culprit mentioned by John99^

Other suggestions I can make here are: Try a beta version or another profile. Profile Manager - Create, remove, or switch Firefox profiles

The bug mentioned in the report that is not closed and has not been worked on. If you have an antivirus, please make sure that they are up to date, as suggested they may have already started to block the culprit mentioned by John99^ Other suggestions I can make here are: Try a beta version or another profile. [[Use the Profile Manager to create and remove Firefox profiles]]