Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Delayed responses

  • 4 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

more options

FF35.0.1, Win7Pro64sp1. This is a brand new machine that I have built from scratch. All drivers are the newest available from the appropriate manufactures' web sites. FF is one of the first programs I've installed, and it is acting rather oddly. For example, when I right-click in the browser window, the context menu does not appear until after I move the mouse over the space where it would normally be. Another example... when I check a box or click a radio button in the option window, the check mark or button indication doesn't change until I move the mouse over another field. I haven't installed any extensions, and haven't made any changes outside of the option window, so this is a pretty vanilla setup. All other programs on the machine seem to be working fine. Any ideas?

FF35.0.1, Win7Pro64sp1. This is a brand new machine that I have built from scratch. All drivers are the newest available from the appropriate manufactures' web sites. FF is one of the first programs I've installed, and it is acting rather oddly. For example, when I right-click in the browser window, the context menu does not appear until after I move the mouse over the space where it would normally be. Another example... when I check a box or click a radio button in the option window, the check mark or button indication doesn't change until I move the mouse over another field. I haven't installed any extensions, and haven't made any changes outside of the option window, so this is a pretty vanilla setup. All other programs on the machine seem to be working fine. Any ideas?

Isisombululo esikhethiwe

curtisa - I tried reinstalling FF to no effect. FredMcD - I started windows in safe mode, and that did eliminate the problem.

After pondering the situation for a while, I considered my video drivers. My motherboard is from Gigabyte, with integrated video, and so that is where I had gone for the drivers. The actual video chip is made by AMD, so I just went to the AMD web site, and they did have a newer video driver. Loading it fixed the problem. I surmise that the "latest" Gigabyte driver is buggy.

Thanks to all for the time on my behalf. Wendi

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

I would try re-installing Firefox.

Have you installed all the relevant Windows Updates?

more options

Start your Computer in safe mode with networking. Then start Firefox. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Isisombululo Esikhethiwe

curtisa - I tried reinstalling FF to no effect. FredMcD - I started windows in safe mode, and that did eliminate the problem.

After pondering the situation for a while, I considered my video drivers. My motherboard is from Gigabyte, with integrated video, and so that is where I had gone for the drivers. The actual video chip is made by AMD, so I just went to the AMD web site, and they did have a newer video driver. Loading it fixed the problem. I surmise that the "latest" Gigabyte driver is buggy.

Thanks to all for the time on my behalf. Wendi

more options

That was very good work. Well Done. Please flag your last post as Solved Problem so other will know.