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I keep having this problem with my browser. Please advise with a solution. Thank you!
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 188.8.131.5243 Application Timestamp: 5475dd5d Fault Module Name: mozalloc.dll Fault Module Version: 184.108.40.20643 Fault Module Timestamp: 5475d664 Exception Code: 80000003 Exception Offset: 00001425 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
I only have a record of two reports (below) and neither of them start with bp-. Is there anything else that I can do?
833dd6f7-e5b3-4bb0-b7d8-a6724691d29b 16/12/2014 11:30 90a9a6ab-150d-4a9f-8ca3-7168b328a63f 21/11/2014 15:14
Please click on those crash reports so that they are submitted to the Crash Reporter website. Then post the new Crash Report ID #'s that appear after submission.
Please see below:
bp-297dc065-62d2-42da-a691-effc62150106 06/01/2015 12:49 bp-80666468-311d-4fb4-8cb9-8ef222150106 06/01/2015 12:49