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Sync encountered an unknown error - incessantly!

Kuphostiwe

Firefox version 33.1.1 Windows 7 Ultimate

I keep getting this message: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action. [Sync Now]

If I click that button, the error message goes away for all of 1 second and comes right back. Forever. All google searches have come up dead so far or ended in some joker with suggestions that go along the lines of "disable Sync". I'm sorry but please don't suggest that crap here. If your car broke down would you like it if your mechanic told you to just walk instead?

Firefox version 33.1.1 Windows 7 Ultimate I keep getting this message: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action. [Sync Now] If I click that button, the error message goes away for all of 1 second and comes right back. Forever. All google searches have come up dead so far or ended in some joker with suggestions that go along the lines of "disable Sync". I'm sorry but please don't suggest that crap here. If your car broke down would you like it if your mechanic told you to just walk instead?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Google Update
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 2.3.0
  • iTunes Detector Plug-in
  • 0.3
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.1"
  • 0.70.4
  • Version 1.1.10, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

Eminye Imininingwane

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 izisombululo 40287 izimpendulo
Kuphostiwe

Type about:sync-log in the location bar and hit Enter.

Open the latest error log to view it and see if you can figure out what went wrong. Or, you can copy and paste each log to http://pastebin.mozilla.org/ - then post the URL you are given after hitting Send and someone here who is able to read Sync error logs can review them.

Type '''about:sync-log''' in the location bar and hit Enter. Open the latest error log to view it and see if you can figure out what went wrong. Or, you can copy and paste each log to http://pastebin.mozilla.org/ - then post the URL you are given after hitting '''''Send''''' and someone here who is able to read Sync error logs can review them.

Umnikazi wombuzo

http://pastebin.com/kx2RYW0T

No I cannot figure out what went wrong. This is only one of over a hundred logs. Good job, Mozilla - on going from bad to worse.

http://pastebin.com/kx2RYW0T No I cannot figure out what went wrong. This is only one of over a hundred logs. Good job, Mozilla - on going from bad to worse.

Umnikazi wombuzo

Anyone?

Anyone?

Umnikazi wombuzo

Someone?

Someone?
cor-el
  • Top 10 Contributor
  • Moderator
17567 izisombululo 158888 izimpendulo
Kuphostiwe
You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/

Umnikazi wombuzo

There's nothing wrong with my bookmarks or history. No lockups, no stuck buttons. Clearly issue doesn't lie with places file.

Which wasn't surprising then when Places Maintenance did nothing at all (Sync unknown error popped up immediately after I restarted FF).

Problem is with Sync - Sync is screwing up. Can we figure out how to fix Sync instead of going on a Microsoft-style wild goose chase?

There's nothing wrong with my bookmarks or history. No lockups, no stuck buttons. Clearly issue doesn't lie with places file. Which wasn't surprising then when Places Maintenance did nothing at all (Sync unknown error popped up immediately after I restarted FF). Problem is with Sync - Sync is screwing up. Can we figure out how to fix Sync instead of going on a Microsoft-style wild goose chase?

Okulungisiwe ngu nicky9499

cor-el
  • Top 10 Contributor
  • Moderator
17567 izisombululo 158888 izimpendulo
Kuphostiwe

The log that you posted has these entries:

1416041419460   Sync.Engine.History     DEBUG   First sync, uploading all items
1416041419556   Sync.Status     DEBUG   Status for engine history: error.engine.reason.unknown_fail
1416041419556   Sync.Status     DEBUG   Status.service: success.status_ok => error.sync.failed_partial
1416041419556   Sync.ErrorHandler       DEBUG   history failed: database disk image is malformed No traceback 
The log that you posted has these entries: <pre><nowiki>1416041419460 Sync.Engine.History DEBUG First sync, uploading all items 1416041419556 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail 1416041419556 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1416041419556 Sync.ErrorHandler DEBUG history failed: database disk image is malformed No traceback </nowiki></pre>

Umnikazi wombuzo

Ok, I looked at Places Maintenance again, and found an Options page where you could do stuff. So I clicked everything and this showed up:

> Integrity check - The database is corrupt > Reindex - Unable to reindex database > Integrity check - The database is corrupt - Unable to fix corruption, database will be replaced on next startup

Does this mean I'll lose all my bookmarks and history? How did it get corrupted in the first place and how can I prevent this in future?

Ok, I looked at Places Maintenance again, and found an Options page where you could do stuff. So I clicked everything and this showed up: > Integrity check - The database is corrupt > Reindex - Unable to reindex database > Integrity check - The database is corrupt - Unable to fix corruption, database will be replaced on next startup Does this mean I'll lose all my bookmarks and history? How did it get corrupted in the first place and how can I prevent this in future?
cor-el
  • Top 10 Contributor
  • Moderator
17567 izisombululo 158888 izimpendulo
Kuphostiwe

You will likely lose the history if the places.sqlite file is corrupt. You should keep the bookmarks as those will be restored from a recent JSON backup in the bookmarkbackups folder.

  • bookmarks-####-##-##_xxxx_$$$$.json

The 'xxxx' part in the name denotes the total number of bookmarks in the backup.

You will likely lose the history if the places.sqlite file is corrupt. You should keep the bookmarks as those will be restored from a recent JSON backup in the bookmarkbackups folder. *bookmarks-####-##-##_xxxx_$$$$.json The 'xxxx' part in the name denotes the total number of bookmarks in the backup. *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox *https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them

Umnikazi wombuzo

Hi cor-el, thanks for the reply. I backed up my bookmarks anyway then went ahead with the fix. Sync error message is gone now, however data doesn't seem to be synchronizing with the server even though Sync is enabled.

Eg. If I visit www.example.com on this computer, then an hour later try to type "exam..." on another computer, it doesn't register (auto-fill) as me having visited the page before.

Hi cor-el, thanks for the reply. I backed up my bookmarks anyway then went ahead with the fix. Sync error message is gone now, however data doesn't seem to be synchronizing with the server even though Sync is enabled. Eg. If I visit www.example.com on this computer, then an hour later try to type "exam..." on another computer, it doesn't register (auto-fill) as me having visited the page before.