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Why am I getting a crash report whenever I close down Firefox while gmail is open?

Kuphostiwe

This happens only when gmail is open when I shut down Firefox. Not a huge problem, I can ignore it, but I am concerned there may be larger issues behind this.

This happens only when gmail is open when I shut down Firefox. Not a huge problem, I can ignore it, but I am concerned there may be larger issues behind this.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • Picasa plugin
  • Citrix Online App Detector Plugin
  • iTunes Detector Plug-in
  • Zoom Launcher
  • NPWLPG
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Isisebenziso

  • Firefox 32.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/32.0.3/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 7-31-2013
  • driverDate2:
  • driverVersion: 10.18.10.3262
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20140923175406
  • browser.startup.homepage_override.mstone: 32.0.3
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 32.0.3
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://www.bing.com/search?FORM=UP97DF&PC=UP97&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1412725245
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.nppdf: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411393559

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
firefoxbob2 17 izisombululo 109 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I would be happy to help you get this fixed. What I need to help you with this is the crash id. Could you please post that? If you don't know how to get that you can find out how by going to the link.

I would be happy to help you get this fixed. What I need to help you with this is the crash id. Could you please post that? If you don't know how to get that you can [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash find out how] by going to the link.

Umnikazi wombuzo

Thanks for offering to help. Here is the ID: bp-7acf1078-6598-435d-8d0e-3c6082141008

Thanks for offering to help. Here is the ID: bp-7acf1078-6598-435d-8d0e-3c6082141008

Okulungisiwe ngu cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17412 izisombululo 157274 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Try to disable the HTML5 media player by setting these two prefs to false on the about:config page.

  • media.directshow.enabled
  • media.windows-media-foundation.enabled

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Try to disable the HTML5 media player by setting these two prefs to false on the <b>about:config</b> page. *media.directshow.enabled *media.windows-media-foundation.enabled You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi gcdolan, Did corel's about:config page changes make a difference in the crashing when closing down Firefox with gmail open?

In further investigation, the steps to reproduce this may need to be specific. On shut down, with some help from a specialist it seems like some media decoding is running before the crash.

How many tabs did you have open, was it running for a long time etc? How did you quit? File Quit or Red x?

Hi gcdolan, Did corel's about:config page changes make a difference in the crashing when closing down Firefox with gmail open? In further investigation, the steps to reproduce this may need to be specific. On shut down, with some help from a specialist it seems like some media decoding is running before the crash. How many tabs did you have open, was it running for a long time etc? How did you quit? File Quit or Red x?

Umnikazi wombuzo

Cor-el, thanks for the suggestion. Unfortunately, it did not help.

Cor-el, thanks for the suggestion. Unfortunately, it did not help.

Umnikazi wombuzo

guigs2 -- unfortunately, cor-el's suggestion did not help. This problem occurs if only one tab is open (and it is gmail) and also if two tabs are open, one of which is gmail. I quit by using the red x.

guigs2 -- unfortunately, cor-el's suggestion did not help. This problem occurs if only one tab is open (and it is gmail) and also if two tabs are open, one of which is gmail. I quit by using the red x.
cor-el
  • Top 10 Contributor
  • Moderator
17412 izisombululo 157274 izimpendulo
Kuphostiwe

Does it make a difference if you use File > Exit Firefox or the power button in the "3-bar" Firefox menu button drop-down list?

Does it make a difference if you use File > Exit Firefox or the power button in the "3-bar" Firefox menu button drop-down list?

Umnikazi wombuzo

cor-el, neither of those alternative ways of shutting down make a difference. I did a little more experimenting and found that I also get the crash report without opening gmail. I've tried to find a consistent result without success, but it seems that if I click through a couple of sites and back to the home page (google), I will get the crash.

cor-el, neither of those alternative ways of shutting down make a difference. I did a little more experimenting and found that I also get the crash report without opening gmail. I've tried to find a consistent result without success, but it seems that if I click through a couple of sites and back to the home page (google), I will get the crash.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi gcdolan, Do you happen to have any crash ids for further investigation? Open up the page about:crashes and submit the crashes. Please copy the last few with the bp- in the front of the signature.

Thank you!

Hi gcdolan, Do you happen to have any crash ids for further investigation? Open up the page about:crashes and submit the crashes. Please copy the last few with the bp- in the front of the signature. Thank you!

Umnikazi wombuzo

guigs2, here are today's reports. Thanks for helping

bp-15eb4193-295f-4ab8-9f02-998862141010 10/10/2014 9:35 AM bp-fc36d919-e57f-4be4-8a32-fd83e2141010 10/10/2014 9:31 AM bp-04bde210-224c-44f0-837c-739f32141010 10/10/2014 9:30 AM bp-526bd980-a4a5-4bd6-8b39-acec02141010 10/10/2014 9:28 AM bp-e44b2c28-7a33-4c04-aea2-b0c202141010 10/10/2014 9:16 AM bp-b886ddad-8f62-4957-b24b-218b12141010 10/10/2014 9:16 AM bp-57476b3b-97ea-4314-9dba-f1f832141010 10/10/2014 9:15 AM bp-d6889e99-79b7-4987-8d33-c4a9a2141010 10/10/2014 9:02 AM bp-41853e8a-3096-4e0b-9e4d-231da2141010 10/10/2014 9:01 AM bp-a4258277-dbb2-4a4c-808a-7c53f2141010 10/10/2014 8:58 AM bp-8f7982e8-ca90-462b-b7c3-e54b22141010 10/10/2014 8:58 AM bp-23baf852-3ee9-4771-b51e-041a22141010 10/10/2014 8:54 AM bp-a32fcb48-5354-4353-b09d-3e5d62141010 10/10/2014 8:52 AM bp-41994e64-4da5-4ceb-a8d1-283102141010 10/10/2014 8:51 AM

guigs2, here are today's reports. Thanks for helping bp-15eb4193-295f-4ab8-9f02-998862141010 10/10/2014 9:35 AM bp-fc36d919-e57f-4be4-8a32-fd83e2141010 10/10/2014 9:31 AM bp-04bde210-224c-44f0-837c-739f32141010 10/10/2014 9:30 AM bp-526bd980-a4a5-4bd6-8b39-acec02141010 10/10/2014 9:28 AM bp-e44b2c28-7a33-4c04-aea2-b0c202141010 10/10/2014 9:16 AM bp-b886ddad-8f62-4957-b24b-218b12141010 10/10/2014 9:16 AM bp-57476b3b-97ea-4314-9dba-f1f832141010 10/10/2014 9:15 AM bp-d6889e99-79b7-4987-8d33-c4a9a2141010 10/10/2014 9:02 AM bp-41853e8a-3096-4e0b-9e4d-231da2141010 10/10/2014 9:01 AM bp-a4258277-dbb2-4a4c-808a-7c53f2141010 10/10/2014 8:58 AM bp-8f7982e8-ca90-462b-b7c3-e54b22141010 10/10/2014 8:58 AM bp-23baf852-3ee9-4771-b51e-041a22141010 10/10/2014 8:54 AM bp-a32fcb48-5354-4353-b09d-3e5d62141010 10/10/2014 8:52 AM bp-41994e64-4da5-4ceb-a8d1-283102141010 10/10/2014 8:51 AM
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

The bug associated with the crash does not have a lot of reports, however the comments of the 1K or more have mentioned a lot of time out or connection errors.

If you disable ipv 6 does it still crash? Server Not Found - Troubleshoot connection problems
The bug associated with the crash does not have a lot of reports, however the comments of the 1K or more have mentioned a lot of time out or connection errors. If you disable ipv 6 does it still crash? [[Server Not Found - Troubleshoot connection problems]]
cor-el
  • Top 10 Contributor
  • Moderator
17412 izisombululo 157274 izimpendulo
Kuphostiwe

You can try to disable the HTML5 media player for some file formats to see if that helps.

  • media.directshow.enabled = false
  • media.windows-media-foundation.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


You can try to disable the HTML5 media player for some file formats to see if that helps. *media.directshow.enabled = false *media.windows-media-foundation.enabled = false You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ---- *https://developer.mozilla.org/Media_formats_supported_by_the_audio_and_video_elements

Umnikazi wombuzo

Cor-el, thanks for the suggestion, but unfortunately it did not help.

Cor-el, thanks for the suggestion, but unfortunately it did not help.

Umnikazi wombuzo

guigs, thanks for the suggestion to disable ipv 6, but it did not help

guigs, thanks for the suggestion to disable ipv 6, but it did not help