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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Address bar & search engine bar not working

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  • Igcine ukuphendulwa ngu cor-el

17FiXxXeR75
17FiXxXeR75
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On a Windows XP (Version 5.1) laptop with FireFox version 31, the following occurs:

Typing and pressing enter in the address bar does nothing; neither does clicking the "go" arrow at the end of the address bar. FireFox doesn't auto-complete entries, nor will it navigate to any websites including searching via Google. Also, you cannot type "about:home" or any other variation of an "about:" entry. Additionally, you cannot "Paste & Go." The address bar is populated with the clipboard text, but it doesn't perform the "Go" action.

The Search Engine Bar has no option for Google, Bing, etc. When clicking "Manage Search Engines" no other options are present. When clicking the "Get more search engines..." link on the window, no action is performed - no tab opens to search add-ons - just nothing.

I am able to open the FireFox menu and I can press Alt and view/use the File/Edit/View menus.

I've already performed the following steps and NOTHING changed in any attempts: - uninstalled/reinstalled FireFox - started FireFox in Safe Mode - Reset FireFox

The TS info is listed below, but as the software has been cleanly installed today, there are no logs or detailed data.

Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 4.0; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Graphics

Important Modified Preferences

JavaScript

Incremental GC:

Accessibility

Activated: Prevent Accessibility:

Library Versions

Experimental Features

Please advise. Also, feel free to move this to a different Help category if it's required.

Thank you for your time.

On a Windows XP (Version 5.1) laptop with FireFox version 31, the following occurs: Typing and pressing enter in the address bar does nothing; neither does clicking the "go" arrow at the end of the address bar. FireFox doesn't auto-complete entries, nor will it navigate to any websites including searching via Google. Also, you cannot type "about:home" or any other variation of an "about:" entry. Additionally, you cannot "Paste & Go." The address bar is populated with the clipboard text, but it doesn't perform the "Go" action. The Search Engine Bar has no option for Google, Bing, etc. When clicking "Manage Search Engines" no other options are present. When clicking the "Get more search engines..." link on the window, no action is performed - no tab opens to search add-ons - just nothing. I am able to open the FireFox menu and I can press Alt and view/use the File/Edit/View menus. I've already performed the following steps and NOTHING changed in any attempts: - uninstalled/reinstalled FireFox - started FireFox in Safe Mode - Reset FireFox The TS info is listed below, but as the software has been cleanly installed today, there are no logs or detailed data. Application Basics ------------------ Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 4.0; rv:31.0) Gecko/20100101 Firefox/31.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Graphics -------- Important Modified Preferences ------------------------------ JavaScript ---------- Incremental GC: Accessibility ------------- Activated: Prevent Accessibility: Library Versions ---------------- Experimental Features --------------------- Please advise. Also, feel free to move this to a different Help category if it's required. Thank you for your time.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.