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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I'm getting an issue everytime I go to ESPN.com. A shockwave error comes up and then the site usually shuts down. thanks for any help.

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Every time I go to ESPN I get a Shockwave error- nothing loads and eventually the site shuts down.

Thanks for any help

Every time I go to ESPN I get a Shockwave error- nothing loads and eventually the site shuts down. Thanks for any help

All Replies (3)

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Hello,

Try start Firefox in safe mode:

Also:

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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Do you have trouble only with this site, or others as well?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

How to clear the Firefox cache {web link}

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

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Here are some standard recommendations for Flash problems:

(1) Disable hardware graphics acceleration in Flash (this is a separate setting from Firefox's setting)

See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Disable the protected mode feature

This involves creating or editing a settings file. You can disable that by creating or editing a settings file. The following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.