Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since the beginning of this month, firefox has started crashing daily on me. Always EXCEPTION_BREAKPOINT or EXCEPTION_ACCESS_VIOLATION_READ

  • 12 uphendule
  • 15 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu HeyEph

more options

Since the beginning of this month, firefox has started crashing daily on me. Always EXCEPTION_BREAKPOINT or EXCEPTION_ACCESS_VIOLATION_READ Crash reports below. I turned off Hardware acceleration and no change.

bp-02d1c783-5e65-42a5-855f-36e472140513 5/13/2014 4:38 PM bp-502b451c-72b1-4380-8bcd-617992140508 5/8/2014 8:20 AM bp-d750a39a-161c-418d-b311-57c692140508 5/7/2014 9:26 PM bp-c6f043fb-42c1-4628-a654-3b1d72140507 5/7/2014 3:38 PM bp-31517f57-ac28-4265-8e12-c45eb2140507 5/7/2014 1:20 PM bp-25cbb7d6-91b4-43c4-9c0f-24db62140507 5/7/2014 11:23 AM bp-f7f8eb6e-9ed7-44ee-a273-505a62140507 5/7/2014 8:30 AM bp-905440ee-a209-4d12-a87e-e0bf52140506 5/6/2014 4:36 PM bp-963e5bf7-d4d7-44ad-a4d5-8bfef2140506 5/6/2014 12:28 PM bp-bb57cfa6-9d80-41f6-8b99-45c1f2140506 5/6/2014 7:43 AM bp-48ee999e-010b-42d9-9913-f56282140506 5/6/2014 12:58 AM bp-7f8d9916-4609-4886-91ad-d8b422140506 5/5/2014 8:59 PM bp-2688d17b-402a-4617-988b-7be952140505 5/5/2014 5:51 PM bp-2820be6a-6b1f-4461-9634-1fe7d2140505 5/5/2014 2:01 PM bp-74c05a80-17b8-4081-9be5-3fb2e2140505 5/5/2014 10:56 AM bp-bbd44127-ab04-4fae-a458-c57df2140505 5/5/2014 8:13 AM bp-cf8f4109-b17b-4d1b-8b8d-fda6b2140505 5/4/2014 11:40 PM bp-b6691cd0-263b-4d76-8dad-765df2140502 5/1/2014 10:31 PM bp-3d21ea0b-0b5b-4ff3-8d95-3f45c2140501 5/1/2014 3:06 PM bp-24a9cceb-ea53-4ca4-bd2a-e8da42140501 5/1/2014 11:28 AM bp-40b5e73b-ab0b-4655-9bae-e767e2140501 5/1/2014 8:37 AM bp-cab6f739-e070-4424-ac20-a26012140501 5/1/2014 12:13 AM bp-5e225fb2-e4c0-4c0a-a656-4f1012140417

All Replies (12)

more options

Do you have hardware acceleration disabled?

Bug 805406 - crash in gfxContext::PushClipsToDT with Direct2D 1.1 (d3d11.dll 6.2 or 6.3) depends on: Bug 838845 which will allow blocklisting of some graphics that cause Firefox to crash. The crash reports are pointing to this issue, so it may have to do with the drivers.

Upgrade your graphics drivers to use hardware acceleration and WebGL

more options

Hardware acceleration was disabled before the problem started.

I upgraded my graphics drivers and will see if the problem continues

more options

Problems keep happening

bp-98520d21-6e06-423b-ad36-57d362140526 5/26/2014 5:07 PM bp-d3d795bd-6880-4e7c-9137-84d1b2140526 5/26/2014 8:34 AM bp-87e311e7-57ce-4c50-afed-d0d9b2140523 5/23/2014 10:14 AM bp-7b5cb950-8ccd-434e-80c3-b99ee2140521 5/21/2014 8:52 AM bp-c149adcb-1a75-4ea1-a86d-2b7182140520 5/20/2014 10:00 AM bp-6b39aab9-ffcb-41b4-b962-9be942140519 5/19/2014 12:46 PM bp-40f019ef-23e6-404c-b6fb-04a202140519 5/18/2014 10:20 PM bp-4e1021ea-c3a6-4449-8e73-8e6692140519 5/18/2014 9:46 PM bp-f15da355-21e4-4318-a918-5a91a2140518 5/18/2014 3:10 PM bp-316bfa1b-db1d-4500-b0f5-9a45e2140517 5/17/2014 10:22 AM bp-c3bece02-072b-4301-ba38-f928e2140516 5/16/2014 12:56 PM bp-0997574c-9ceb-4599-9c7b-502f02140516 5/16/2014 7:37 AM bp-7895d479-f548-42bf-b975-0ca3a2140515 5/15/2014 9:58 AM bp-efcf814e-cc92-4718-8004-8e8a32140514 5/14/2014 7:51 PM bp-f0e5dd41-70be-41f8-9a0d-14d8d2140514 5/14/2014 9:12 AM

more options

Does this happen randomly or is this reproducible with visiting specific pages?

Are you zooming pages?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

more options

This happens randomly

I am not zooming pages

Booted in Windows Safe Mode with network support

more options

These bugs are being investigate for these crashes, they are also linked on the crash reports:

  • [Bug 1011864 - Mozilla Firefox 29.0 crash (pointing to Null ) with window.open and very large sizes (PushClipsToDT signature]
  • Bug 1011348 - Crash/freeze when rendering certain private-use characters at font-sizes greater than about 1300%
  • Bug 805406 - crash in gfxContext::PushClipsToDT with Direct2D 1.1 (d3d11.dll 6.2 or 6.3)

The last is the acceleration built into Windows and the other two are due to large windows sizes and font sizes. However this is not the case as you described from cor-els question. This is why I think it is more related to: [Bug 974656 - Linux crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)] since every crash stops at that thread.

Is there a particular website or step you are taking that may be causing this. The bug has one http://caveman-clarke.blogspot.com/20.../new-balance-minimus-zero-mt00-trail.html?m=1 what were the results of the safe mode?

Okulungisiwe ngu Mike Cooper

more options

It crashed overnight when it was in Windows Safe Mode with network support

bp-f9be9b6f-bc5f-402e-8717-6976f2140528 5/28/2014 8:26 AM

I don't use zoom but I do have two large monitors both with 1920x1080 resolution.

I generally have gmail open 24 hours a day. Other than that I'll generally have 5-9 other tabs open but those constantly vary.

more options

Can you try disabling or removing the Kapersky Toolbar you have installed? Possibly entirely removing Kapersky from your computer.

Also, just to be sure, make sure you have all Windows update applied ;)

more options

There was an optional update that I had not done for Windows 8.1. "Update for Windows 8.1 for x64-based Systems (KB2955164)"

Applied it.

Also disabled all the extensions Kaspersky Internet Security adds to Firefox.

Restarted computer. Will wait and see

more options

Keeps happening

bp-514b4d2c-8ff7-415e-b8a6-784f82140529 5/29/2014 9:09 AM

more options

bp-e44c9e12-50fa-461d-8e6b-807652140531 5/31/2014 9:26 AM

One more thing I've been noticing but only confirmed today

I generally have a bunch of tabs open (~20). When firefox crashes and I try reopening the session manager remembers I had 20 tabs open, but only opens half of them.

more options

Mine crashes every hour or so, too. Seems related to having many tabs open and perhaps consuming too much memory. Things slow down, and then it just crashes.

I use SessionManager and TabMixPlus.

Thanks