Thunderbird 技術支援討論區

Hi, Excuse my poor English (I am French). Linux Mint 21.3 Cinnamon (64), Thunderbird 115.9.0 (64) no added module - Installation from the Mint list of software. My problem : regardless of the provider (Proton, Gmail, Outlook, GMX - in IMAP), the message menu bar (see <https://support.mozilla.org/fr/kb/personnaliser-la-liste-des -messages#thunderbird:linux:tb115>) does not appear. How to make it reappear ? I think I have tried all the configuration menus and possible right clicks within Thunderbird ; I haven't found anything on the Net ; starting in safe mode did not change anything. I come from Windows 10 where I didn't have this problem. Thanks in advance for your help

When I print an email, TB prints all of this technical jargon such as X-MS-Exchange lines, and what seems to be the background handshake protocols behind the email. I just want the contents of the email printed. May I ask how I fix this, please?

I need help with an abusive administer he only an administer because he stole my e-commerce operating system in 2017 by putting malware on to my keyboard port so no key board would type I could not stop him I was originally hacked in 2014 I shut down my system that was unopened at the time for two years until I had gone through 25 devices because the abusive administer put malware onto all my devices and ruined them this has got to stop u just won money I can’t get into my google account because he changed my password and took my phone numbers because of so I can change the password to get into it I have about 25 google accounts for this reason every time something good happens and money is involved he takes my accounts so it don’t happen this isn’t the firsts time he has done this very same thing some one has to stop this criminal He takes Money off my cards and spends my money how much more of this do I have to put up with he is not an administer he is a hacking thief and I demand help

I updated Thunderbird to the latest version and now I have a problem that continues to remain after closing the process.

Thunderbird 115.10.0 64bit (Build ID 20240412173147) OS Windows_NT 10.0 22631

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

I've been trying out Thunderbird and Spark for the past few weeks, and decided to go with Thunderbird to replace Windows Mail. After uninstalling Spark, I changed all my email passwords, and now Thunderbird can't connect. I deleted my Google and Xfinity email accounts from Thunderbird, then closed and reopened the program, but I'm still getting this error from Google when I fill in the credential info it automatically asks for when re-adding it to my account:

"400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

On the "set up your existing email address" page in Thunderbird, I'm getting this error (see image), even though the copy/pasted password works fine when logging directly into Google.

I also can't reconnect to Xfinity at all. The 3rd party box is checked in their system, but when Thunderbird tries to connect, it looks like it's auto-filling and submitting a password on my behalf, without stopping on that screen so I can change it.

I did this: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

And tried all of the suggestions on this post: https://support.mozilla.org/en-US/questions/1434503

What am I missing?

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we do to have more storage space? Can we delete the file? Or will all emails also be deleted from the server?

Hi! the last version of thunderbird (115.4.1 on Windows 10) don't remember the last mail selected when I change the folder. I try to explain better, for example if I go to the inbox and select one mail (for example the last mail received), if I go to another folder and then go back to the inbox folder the view is another one and I have to scroll down to find again the last mail received. I 've the same problem on my office computer so I think it's a problem common... This issue is come since I installed the Supernova versions.... Thanks!

ps this problem seems to be present only in the inbox folder if the last message received is in the bottom (mail from the oldest to the newest) If I change the sort with the colum date to have the last message in the top (mail from the newest to the oldest), the problem disappear

I recently moved to a new Windows machine and can not send mail from either hotmail or gmail accounts. I am able to send and receive from my account at outlook.office.com, but hotmail uses outlook.office365.com as the mail server.

Thunderbird Version: 115.10.0 Windows 11 Version: 23H2

The message I receive when trying to send is: Sending of the message failed peer's certificate has an invalid signature the configuration related to smtp.gmail.com must be corrected (also for smtp.office365.com)

I did try all of the fixes advised here, as the error message certainly matched what I was seeing: https://support.mozilla.org/en-US/questions/1295861 so my settings in TB are currently: security.tls.version.min = 1 security.tls.version.enable-deprecated = true

The final suggestion in the above thread was to move back to Thunderbird version 68.11.0, which I will try if nothing comes of this thread by the weekend.

When I'm searching Community Discussions, it would help a lot to be able to sort the discussions by date or at least see when a discussion was started without having to open each discussion individually. Is there a way to do this? The answers in older discussions, pertaining to older versions of Thunderbird/Firefox, may no longer apply and it is frustrating to try and find pertinent discussions when you have to open and close each discussion looking for answers.

In my attempt to help my wife with her email problems I have managed to totally screw up her profile. There now duplicate inboxes, duplicate local folders, duplicate Outlook Express Import files, etc.

Is it feasible to export/backup the inbox, address book, files&folders, Outlook Express Import files (but not the profile), then uninstall Thunderbird in order to start over? If so, how is the best way to do this?

She only has one email account on Thunderbird and is running Windows 10.

Thanks in advance for any help.

Ubuntu 18.04.6 LTS and Thunderbird 102.11.0 (64bit) Archives in TB show 2021 and 2024 only but both are empty Archives.sbd contains 4 files: 1) 2021 (empty), 2) 2021.msf, 3) 2024 (apparently all missing emails are dumped here, but not in clear readable format) and 4) 2024.msf I did not intentionally archive the files; could be by accident clicking "A" but unlikely that I accidentally also had selected app. 3,000 emails. App. 60 mails were left (i.e. not archived) in inbox Tried to archive one file afterwards from inbox. OK, went correct to 2024 in the same folder as all the others. However, this mail was visible in Archives, 2024 in TB. I moved it back to inbox without any problem but strangely it still also is in Archives.sbd, 2024! HOW CAN I GET THE EMAILS (app. 3,000) FROM Archives.sbd, 2024 BACK TO TB?

Hi all!

Few days ago Thunderbird start consume 100% and GUI freeze. After restart program/OS, GUI works for few seconds (3-5) and freeze again. I've try to run program with --headless option but still it consume 100% CPU. I've delete cache directory and it didn't fix a problem.

Thunderbird full-version: Thunderbird 115.5.0 20231120220011 20231120220011 OS: openSUSE Leap 15.5 KDE Plasma: 5.27.9 KDE Frameworks: 5.103.0 Kernel: 5.14.21-150500.55.36-default (64-bit)

I have been using Thunderbird with multiple POP accounts for about 15 years with few problems.

Since upgrading to the latest version, with was about a week ago, emails are downloaded again and again, for as long as they remain on the server, which is for most accounts 7 days.

I can see the emails are marked as read on the server (my host is X-10 Infinity and been using them for 4 years), but every time Thunderbird connects to the server, it downloads all the messages again.

My mailboxes are filling up with duplicate messages, sometimes 10+ copies of each one. I haven't changed any settings on the server or in Thunderbird, so not sure what is causing this.

If I click to Get Messages manually, Thunderbird only downloads 1 or 2 messages, if anything. But for some reason when the scheduled connect runs (for example: every 30 minutes) it seems to pull down all messages in the POP mailbox again and again.

Is there anything I can set or change to fix this please, or is this a bug you are working on?

I really don't want to change so I download messages from the server and delete them immediately rather than in 7 days as this allows me to have a backup in case my computer needs to have a re-install.

Thanks for any help. I'm sure I'm not alone with this problem.

Tony Payne

If I shut down thunderbird by mistake and restart it, my Gmail can't be read. There is a blue line at the bottom showing it is trying to do something, but it never finishes. I close every running program, reboot, and it works fine until I mistakingly shut it down again. I have several accounts and get hundreds of emails every day. I try to keep deleting them, empty trash, and compact folders. My Imap folders in my profile are huge. Many gigabytes. I plan to migrate to a new computer and don't want to move whatever is wrong to the new computer. This means I will have to start fresh, set up the accounts, fix the signature files, etc. Then I can export the address book and import them to the new computer. This will be very time consuming. Is there some way I can delete the saved emails from the profile file and copy the rest of the profile over?

Running TB 115.4.1 (64-bit), POP3 account, up until this morning everything was fine.

Now getting msg - "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Have more than 70 Gb free on my drive. Have tried: -deleting messages and compacting the inbox. -using TB's built-in repair folder utility. -deleting and re-creating the global-messages-db.sqlite file in my profile

Have logged into my email with my browser and can't find anything wrong with the account itself. Everything seems ok on that end.

Nothing has worked. Any other suggestions?

Anytime I attempt to send an email in the CCC ONE application, I get this error message from CCC ONE:

"Unable to perform selected action while the email application is open. Please close your email application and try again."

This error message persists whether I do have Thunderbird open or not. I also checked Task manager while I had Thunderbird closed and found no instance of it running. Is there any way that Thunderbird is running in the background? Or could it be if Thunderbird loads at start up that it's tricking CCC into thinking it's open all the time?

I contacted CCC ONE report and they advised me to attempt to change the name of a DLL file so a new one would be created to replace it. I tried that, the issue still persists. They also told me to try and uninstall and reinstall Thunderbird, which I did, and it still won't work.

Any ideas on how to fix this?

• Attached is a photo of the error

Sehr geehrte Damen und Herren, ich mußte leider Thunderbird neu installieren und seit dem erscheinen Nachrichten nur noch in seperaten Fenstern. Normalerweise war die Darstellung 2geteilt: Oben die Nachrichten und unten die Inhalte. Wie stell ich das wieder her?

Mit freundlichen Grüßen Peter Treek

I saved a draft of a long email.

I now wish to open the draft to proof read it and send it.

With the latest version of Thunderbird I cannot find any way to access and open the save draft.

Any assistance gratefully received.

Thanks in advance

Peter

When Thunderbird suspects an email is junk, I receive the above message in a yellow banner. However, I cannot figure out how to tell the system it is junk. I do not see any option except to click this is not junk. I have tried online searches but cannot find the answer. Thanks for any help