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Unable to install new HP 6520 printer on Firefox browser

已張貼

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

Purchased a brand new HP photosmart 6520e all-in-one printer which I am unable to install on Firefox. It does not find the printer in the list of printers during install, nor recognize the installation disk that came with the printer.

額外的系統細節

已安裝的外掛程式

  • Google Update
  • Picasa plugin
  • Shockwave Flash 11.9 r900
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

應用程式

  • Firefox 26.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

擴充套件

  • avast! Online Security 9.0.2011.70 (wrc@avast.com)
  • RoboForm Toolbar for Firefox 7.9.2.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GT 240M
  • adapterDescription2:
  • adapterDeviceID: 0x0a34
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-30-2012
  • driverDate2:
  • driverVersion: 9.18.13.623
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1389215685
  • places.history.expiration.transient_current_max_pages: 103780
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1388698849

其他

  • User JS: 否
  • 輔助功能: 否
guigs 1072 個解決方法 11697 個答案

Hi

Thank you for contacting support. I understand you bought a new printer, awesome! And now you want the printer to show up as a printer in Firefox.

You can reset the printer settings with these instructions here: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_rese...

Other troubleshooting information can be found in this article. Fix printing problems in Firefox

If you have any other questions we are happy to help.

Hi Thank you for contacting support. I understand you bought a new printer, awesome! And now you want the printer to show up as a printer in Firefox. You can reset the printer settings with these instructions here: [https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting] Other troubleshooting information can be found in this article. [[Fix printing problems in Firefox]] If you have any other questions we are happy to help.