Remove and Reinstall the Addon

In order to uninstall a possibly unwanted extension, please do the following:

1. From the Firefox window click the Firefox button at the top left and select Add-ons, or, if the Firefox button is not shown, click the Tools menu and click Add-ons.
2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

Disable or remove Add-ons

Remove a toolbar that has taken over your Firefox search or home page

You can check for problems with the localstore.rdf file.

• http://kb.mozillazine.org/Corrupt_localstore.rdf

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

• https://support.mozilla.org/kb/Profiles

New files will be created when required.

See "Corrupt extension files":

• http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
• https://support.mozilla.org/kb/Unable+to+install+add-ons

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.