Firefox 12 won't start after upgrade from 3.6 in Windows XP with SP3
When I start up firefox after an upgrade to 12 on my Windows XP with SP3 I see the firefox.exe process in Window's Task Manager but it never starts i.e. I never see a browser page. If I try to start it again I get an error message that it is already running.
I have rebooted and even uninstalled/reinstalled Firefox but no browser appears.
Is it possible for my to download the version I had (3.6) and I can just live with that or is there a work-around to get Firefox 12 to work on my desktop?
Thanks
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Try the article Firefox won't start - find solutions and let me know if that helps.
Hi: Thanks for responding. I will try this after rebooting: Remove the profile lock file. Would that be a problem post-upgrade?
Thanks
Ok, I rebooted, and looked for the parent.lock file as described here [https://support.mozilla.org/en-US/kb/Profiles#w_finding-your-profile-with...] but the file wasn't there.
I'm at a loss as to my next steps.
Any ideas? Also, I didn't see any crash logs and I looked at the install.log file and it looks like firefox12 installed without any errors.
Help would be appreciated.
Thanks
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
Hello:
Does creating a new profile involve runningFirefox? Since the upgrade to FF 12, I can't completely start Firefox to do anything. I just get a firefox.exe process in Task Manager but there is no other evidence that it is running.
Thanks
It should still work, see Managing Profiles to start it.
Well I was able to run the profile creator one time (firefox.exe -p) and I created a profile with it but still not able to start firefox. So I tried to start it again after rebooting. It starts a process which I can see in Task Manager but now I don't get either the Profile Manager dialog box or FF.
I also tried to start the profile manager with this command: "C:\Program Files\Mozilla Firefox\firefox.exe" -p.
I terminated the firefox process and tried again but get the same results.
BTW, this command: %APPDATA%\MOZILLA\FIREFOX\PROFILES shows a profile called m6woxz30.default, which is not the name I choice for my profile the one time I got the Profile Manager to run.
BTW, thanks for your help and ideas.