I am disabled, so I need voice contact with someone in Support. An alien program has taken over Firefox and I can't locate the files to delete front he rogue.
The program that has taken over Firefox is called "inbox." I have disabled its cookies, but now, of course, I can't use the Firefox no matter who had taken it over.
This is serious. I can' find the files with any routine search of my computer files, so they must be hidden.
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Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
- http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website
@Swarnava
Please note that the OP is on Mac and malware scanning programs for the windows platform won't work.
See:
- [/questions/785267] How do I uninstall inbox.com on a Mac
Try this on the Save mode start window.
- reset all user preferences to Firefox defaults
- restore default search engines