Firefox crashes

12 年前

2/27/12, 5:46 AM

I need help fixing this crash. I can't get into Firefox at all and need help!!!

Answer 1 · 2012-02-27 05:46:03

2/27/12, 6:03 AM

Hey larissa0220,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

Answer 2 · 2012-02-27 05:46:03

2/27/12, 8:42 AM

That is a problem with the Adobe Reader.

You can try to update the Adobe Reader (plugin) to the latest version.