Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 1 回覆
  • 1 有這個問題
  • 11 次檢視
  • 最近回覆由 cor-el

rudnick848
rudnick848
more options

My browser froze, then crashed.

As it crashed the application icon disappeared from my dock.

The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox.

How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost?

Help!!!!

My browser froze, then crashed. As it crashed the application icon disappeared from my dock. The application cannot now be opened. The icon (in my applications folder) has a universal negative symbol and when I click on the application it says, "You cannot open the application Firefox.app because it may be damaged or incomplete." I had recently (2/10/12) downloaded the most recent version of Firefox. How do move forward? Do I reload another application? Can still retain my previous bookmarks, or are they lost? Help!!!!

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.