搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes in normal and safe mode

  • 23 回覆
  • 8 有這個問題
  • 39 次檢視
  • 最近回覆由 John99

more options

i disabled addons, still crashes. disabled bookmarks, still crashes, deleted firefox and re installed latest 10.1 still crashes

被選擇的解決方法

GOOD NEWS In this case DETECTABLE malware caused the problem. Well done shams1924 NB may need to use ad-aware to detect malware

The developers so far seem unable to recreate this type of crash despite it being the 2nd highest identifiable crash signature and being seen in a couple of thousand Firefox10.0.1 crashes last week.


edit using wiki markup to amend no good news to nogood news does not show as intended in the solution, I will amend further without the strike throughs and bold, will use capitals instead. Another thread also finds malware to be the problem /questions/919526


Did you try my suggestion in an earlier post of installing Firefox 3.6 portable ?
as an additional browser. Hopefully that will not crash (I can not see any 3.6.26 crashes with that signature, (edit - another user confirmed that worked) and if it does crash that may well provide additional clues to those investigating the crash. If it does not crash at least you have a working browser, one that will be capable of utilising your existing bookmarks.


It is the same crash signature as before:

I suppose the only good news about that is that as a lot of other Firefox users are having crashes with a consistent signature it will get priority attention.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

Thanks, that must be causing at least some of these crashes. Others now know what to look out for and how to detect it.

more options

been running for the whole day on firefox. everything fine. except flashplayer support plugin doesnt work now. i downloaded the latest one. it downloads, but when i run the install. nothing. i done the adobe flashplayer uninstall. but still no luck. dont know if this is related to the malware....

more options

If you have cleaned out the malware everything should be back to normal now. Note also Firefox10.0.2 is out tomorrow due to some security problem, it is probably worth updating for that.

It is probably worth starting a new question regarding the flash player problem, and I would suggest you post your new question from Firefox, and take the opportunity to ensure all plugins and add-ons are up-to-date before you post.

Today is a good day to post, it is "sumo day" there should be a lot of people around to help today.

  1. 1
  2. 2