搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Can't reply to a PGP pdf

  • 2 回覆
  • 0 有這個問題
  • 20 次檢視
  • 最近回覆由 bxcfilm

more options

I received a secure email from my bank. The file name is PGPMessage.pdf, which probably tells you all you need to know about it. I can open it with no problem, but when I click the button to "Reply Securely" nothing happens. When I hover over the Reply Securely button, I see a long URL, but preceded by the word "Disabled".

Just to be clear about this - I don't use the PGP/encryption facilities of TB for my own emails, this is just a one-off email I received. And yes, I'm satisfied it's legitimate.

What can I do about this? Is this being caused by FF itself, or an extension? I have attached a picture of my extensions.

I would appreciate any suggestions.

I received a secure email from my bank. The file name is PGPMessage.pdf, which probably tells you all you need to know about it. I can open it with no problem, but when I click the button to "Reply Securely" nothing happens. When I hover over the Reply Securely button, I see a long URL, but preceded by the word "Disabled". Just to be clear about this - I don't use the PGP/encryption facilities of TB for my own emails, this is just a one-off email I received. And yes, I'm satisfied it's legitimate. What can I do about this? Is this being caused by FF itself, or an extension? I have attached a picture of my extensions. I would appreciate any suggestions.
附加的畫面擷圖

被選擇的解決方法

I showed my add-ons just in case one of them was causing the problem. However, I tried again after reading your message. I downloaded the message, opened the pdf, then I was able to reply to it.

So I was able to reply outside TB. The "Secure reply" button doesn't generate a reply email, but instead opens a secure web link at the bank. That seems to be the key to it.

Thanks for your help.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

Why show your addons?

For a received email to be decrypted, Thunderbird must have a signing/encryption certificate for the sender in the system. However, that decrypts the email for you to read, not decrypts it permanently. That occurs when you save the attachment outside of Thunderbird as a file. The decryption certificate does not allow for the attachment or the email to be re-encrypted to reply or send to someone else. You need your own certificate to do that.

有幫助嗎?

more options

選擇的解決方法

I showed my add-ons just in case one of them was causing the problem. However, I tried again after reading your message. I downloaded the message, opened the pdf, then I was able to reply to it.

So I was able to reply outside TB. The "Secure reply" button doesn't generate a reply email, but instead opens a secure web link at the bank. That seems to be the key to it.

Thanks for your help.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題