I don't understand the issue. Are you stating that you had deleted accounts for some email addresses? If so, you must recreate the accounts. But maybe I'm misunderstanding.

Thank you David. So sorry to have made an inquiry that I should have been able to solve myself.

Last week when entering Thunderbird, a second request appeared on the screen relating to Pop... I simply cancelled it for a while but gave in to the thought it was a scam request. Hopeless I know and on looking into the address/password listing I accidentally erased some of the listed email addresses. When I started seeing non working email addresses I became concerned. Fortunately I had a dream - lots of them, and remembered the large page with the opportunity of again seeing (long time no-see) email addresses at the bottom left of the email page. Today I have made some progress of re-setting email addresses and many missing emails suddenly turned up. Not quite there yet as advanced age plays a part in diminishing skills.

However I think I'm making progress and hope that tomorrow will see all is well.

Again apologies for wasting your time - G Davies aged and forgetful BSc MSc CEng MIMechE - at least on paper with coding and computing construction expression long long ago - best wishes

You do not waste our time. We enjoy being helpful.

Hi David

What a week! Thought I was on an upward curve having responded to my dream memory and going to the email addresses at the bottom left of the "Inbox" column to the left of the screen and entering name, email address and using appropriate passwords then ticking on the various POP etc inputs. Thought I had succeeded BUT still no inputs to my email arrival screen. Then on attempting to send emails, getting various versions of re-enter pass words. Lots and lots and lots. The passwords I've use are those stored on my password manager. I eventually managed to track down my list of passwords on my Virgin site but no means in sight of looking at anything related to those passwords. My modem would not turn on yesterday. Thankfully did not dismantle connections because I was promised a replacement modem today. Late morning I reconnected the power input and golly the modem came on again. Replacement still not arrived.

If I leave my computer for maybe 10 or 20 minutes or so, when I return there are lots and lots of warnings of non acceptance after trying to send emails. I'm scared of deleting the emails and starting from scratch in case I lose existing emails related to the problem address. I can of course save all inbox emails to a third hard drive hoping to protect those emails - must have a clear out all the way back to c2010

Sorry to be such a nuisance. I'll probably not receive a response email so will have to return to this site hoping something has arrived.

Thanks again in anticipation of help G Davies

Just to clarify: when you write 'email addresses', I infer you mean 'email accounts' and that you are receive error messages that the password entered is incorrect. True? How many email accounts do you have? I am assuming they are all POP? Your reference to modems and the lengthy time indicates you may be using dialup access? If the accounts are setup but password seems wrong, you might go to settings>privacy&security, click 'saved passwords', then click 'show passwords', then highlight the rows of an account (there are two rows per account) and delete them. Then click to retrieve mail and when prompted, enter the proper email. That gives Thunderbird a clean start for that account, and I think that may get an account working. If that is successful, you might repeat for other accounts. Again, my inference is that the accounts are setup, but password isn't working.

Thank you David for your patience.

I would like to delete those two lines but would like to be assured that I won't lose all that account's emails.

In the past,, but not tried for a couple of years I was able to access the emails in box via Roaming with no trouble. Today I spent ages trying to find the inbox via Roaming - Thunderbird but could not access it in the way I used to with a list of all the files in the in-box irrespective of account. It was most confusing. It never was 100% easy and I have incoming emails in a number files going back many years both from my computer and my wife's.

Hope to attempt your suggestions tomorrow. Thank you so much for your ongoing help.

My replacement modem did not turn up but I was delighted that the modem started and works this morning - I think maybe there must have been a "fault" at Virgin's end that wasn't twigged yesterday.

G Davies

I think perhaps we need to investigate why you are not being prompted for the passwords when you get mail.

What is in the passwords manager is normally updated when you click the use password manager when you are prompted for mail account passwords. If you are not prompted, then the issue is not in the password manager.

Thank you Matt

One email definitely working, at last, and maybe a couple more. For the one that is definitely working (for how long ???) sometimes asking for a password update and maybe one other also sometimes asking for a password.

I'm pleased to say that for the one that is definitely working I've managed to change a supermarket account to that email address and actually received a confirmation of a change to Monday 6th's order for click and collect.

Not yet 100% sure we've solved the problem. It seems to me that somewhere either in Thunderbird or my Virgin Media website there is hidden my passwords with the bone fide offer of making proper changes. The Thunderbird Settings box when passwords are shown does allow me to to edit passwords but not sure those edit options gets to the centre of things.

Now that I've made some progress, if not fully there yet, I wait until I pluck up courage to connect my new modem when it arrives. As mentioned, when the Modem came back to life on Friday morning I was utterly flabbergasted. Thanks again Matt, things are not entirely easy 2 weeks away from my 86th birthday G Davies

HI David

Got a bit confused about the order of your latest response. I'm pretty certain I replied to it. If not, my response would be close to the one I've just given to Matt. I think I've made some progress and have managed to get a couple of my email addresses working in and out, even if I get some unwelcome queries on the other. As I said, two weeks away from 86 yrs is not the best time to be trying to get to grips with high level technical issues. Although I do believe that I, with the help of yourself and Matt, I have made some progress and maybe the existing Modem's replacement may be of further help when it arrives. Fingers crossed for tomorrow's receipt for tomorrows click and collect at noon. Hoping it's not the noon of doom with all Penderyn Malt sold out!

Best wishes

G. Davies