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Version 71.0 crashes. Older versions working.

已張貼

After update firefox 71.0 crashes. I try with 72.0b2, it also falls. Version 70.0 started with no errors.


Windows message after crash: Сигнатура проблемы:

 Имя события проблемы:	APPCRASH
 Имя приложения:	firefox.exe
 Версия приложения:	72.0.0.7276
 Отметка времени приложения:	5de6846d
 Имя модуля с ошибкой:	StackHash_312e
 Версия модуля с ошибкой:	0.0.0.0
 Отметка времени модуля с ошибкой:	00000000
 Код исключения:	c0000005
 Смещение исключения:	000000006fff150a
 Версия ОС:	6.1.7601.2.1.0.768.2
 Код языка:	1049
 Дополнительные сведения 1:	312e
 Дополнительные сведения 2:	312e0f649e68df8b8010198c924de691
 Дополнительные сведения 3:	869b
 Дополнительные сведения 4:	869b2a0d94a3dc98cd01b46adf84db4c
After update firefox 71.0 crashes. I try with 72.0b2, it also falls. Version 70.0 started with no errors. Windows message after crash: Сигнатура проблемы: Имя события проблемы: APPCRASH Имя приложения: firefox.exe Версия приложения: 72.0.0.7276 Отметка времени приложения: 5de6846d Имя модуля с ошибкой: StackHash_312e Версия модуля с ошибкой: 0.0.0.0 Отметка времени модуля с ошибкой: 00000000 Код исключения: c0000005 Смещение исключения: 000000006fff150a Версия ОС: 6.1.7601.2.1.0.768.2 Код языка: 1049 Дополнительные сведения 1: 312e Дополнительные сведения 2: 312e0f649e68df8b8010198c924de691 Дополнительные сведения 3: 869b Дополнительные сведения 4: 869b2a0d94a3dc98cd01b46adf84db4c
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額外的系統細節

已安裝的外掛程式

Pure installation. Profile folders and other filders deleted.

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

更多資訊

Dinushi Dhananjani
  • Top 25 Contributor
5 個解決方法 216 個答案

hi, Check your computer and remove any malware or software that might

be causing problems: Check the release 

notes to see if there are any known issues

for your version of Firefox. Check your
computer's instructions on how to
uninstall software that's causing
problems. Scan your computer for malware

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

hi, Check your computer and remove any malware or software that might be causing problems: Check the release notes to see if there are any known issues for your version of Firefox. Check your computer's instructions on how to uninstall software that's causing problems. Scan your computer for malware https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
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philipp
  • Top 25 Contributor
  • Moderator
5332 個解決方法 23541 個答案

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comdo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?
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