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We are facing issue with firefox 70.0.1 32 bit .

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we are having around 500 computers , We are facing issue with firefox , after it is downloading the update and getting upgraded to 70.0.1 it is crashing and not letting end user to open browser. We faced the same issue with 64 bit version of firefox , but by removing the old firefox and installing the new version I was able to solve this issue. Is there anyone who is facing the same issue ?

we are having around 500 computers , We are facing issue with firefox , after it is downloading the update and getting upgraded to 70.0.1 it is crashing and not letting end user to open browser. We faced the same issue with 64 bit version of firefox , but by removing the old firefox and installing the new version I was able to solve this issue. Is there anyone who is facing the same issue ?
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 d0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5324 個解決方法 23509 個答案

hello, do you get any sort of error message?

hello, do you get any sort of error message?
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提出問題者

I just simply receive a crash window with below content:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	71.0.0.7250
 Application Timestamp:	5dc404d0
 Fault Module Name:	StackHash_e323
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	3fff0039
 OS Version:	6.1.7601.2.1.0.256.4
 Locale ID:	13313
 Additional Information 1:	e323
 Additional Information 2:	e323545db3e93cc1a8921afd1c461f71
 Additional Information 3:	083b
 Additional Information 4:	083b30750c47314ed5f3644f0d4bd8c1

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

"

I have tried with fresh installation of 70 32 bit , even 71 (beta) all crashing for 32 bit. but all end points are working fine till firefox 69.

I just simply receive a crash window with below content: : Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 71.0.0.7250 Application Timestamp: 5dc404d0 Fault Module Name: StackHash_e323 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 3fff0039 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 13313 Additional Information 1: e323 Additional Information 2: e323545db3e93cc1a8921afd1c461f71 Additional Information 3: 083b Additional Information 4: 083b30750c47314ed5f3644f0d4bd8c1 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt " I have tried with fresh installation of 70 32 bit , even 71 (beta) all crashing for 32 bit. but all end points are working fine till firefox 69.
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philipp
  • Top 25 Contributor
  • Moderator
5324 個解決方法 23509 個答案

thanks, then it's likely some external software that is hooking its dlls into the browser process causing this crash.

perhaps it's the same root cause as https://bugzilla.mozilla.org/show_bug.cgi?id=1579758 - could you test if firefox 71 beta is working ok?

thanks, then it's likely some external software that is hooking its dlls into the browser process causing this crash. perhaps it's the same root cause as https://bugzilla.mozilla.org/show_bug.cgi?id=1579758 - could you test if firefox 71 beta is working ok?
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cor-el
  • Top 10 Contributor
  • Moderator
17583 個解決方法 159079 個答案

Maybe check the Windows Event log to see if there is more detail.

Maybe check the Windows Event log to see if there is more detail.
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提出問題者

@philip, I am not abl to open firefox at all, is there a way to enable crash report on firefox without opening it?

@cor-el I am receiving the same error as the crash windows: Faulting application name: firefox.exe, version: 70.0.0.7228, time stamp: 0x5da7616b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x3fff0039 Faulting process id: 0x1d84 Faulting application start time: 0x01d599ffc9b7413a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 08b002fa-05f3-11ea-875d-00016cd0c7d7"

@philip, I am not abl to open firefox at all, is there a way to enable crash report on firefox without opening it? @cor-el I am receiving the same error as the crash windows: Faulting application name: firefox.exe, version: 70.0.0.7228, time stamp: 0x5da7616b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x3fff0039 Faulting process id: 0x1d84 Faulting application start time: 0x01d599ffc9b7413a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 08b002fa-05f3-11ea-875d-00016cd0c7d7"
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提出問題者

I just tried to use portable firefox and the same error happened for me ?! is there any dll files or something which I need to delete to remove the Firefox completely ?

I just tried to use portable firefox and the same error happened for me ?! is there any dll files or something which I need to delete to remove the Firefox completely ?
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cor-el
  • Top 10 Contributor
  • Moderator
17583 個解決方法 159079 個答案

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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提出問題者

I have tried in safe mode , firefox not opening at all ( I can see it is showing in process in task manager and then it is getting vanished. It is not opening at all!

I have tried in safe mode , firefox not opening at all ( I can see it is showing in process in task manager and then it is getting vanished. It is not opening at all!
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