X
點擊此處開啟此網站的行動版。

技術支援討論區

Installing Firefox Causes Windows 10 Home 1809 Update to Fail When it Previously Worked

已張貼

Recently purchased a Dell G3 3770 laptop with Win10 Home (1809). Before loading Firefox I ran Windows Update and it ran great. Loaded Office 2003 and a game I play and Norton Security and tried Win Update and it ran OK. Loaded Firefox and went thru the struggle with Edge insisting it was my best browser before I turned of suggestions and Firefox worked fine. Ran Win Update and failed, returning error msg "we couldn't connect to the update service. We'll try again later or you can check now. If it still doesn't work, make sure you are connected to the internet.". Unloaded Firefox and no joy. After running the Windows-included update troubleshooter and numerous command prompt troubleshooting actions and several troubleshooting programs from Microsoft, I did a windows reset and could connect to the download site again. Reloaded Office 2003 and a game I play and Norton Security and Win update worked good and downloaded an additional update. Loaded Firefox, rebooted and Win Update fails again. Unloaded Firefox, no good. Once again reset Windows, reloaded Office 2003 and a game I play and Norton Security an Win Update works good. Loaded Firefox, it fails. Did all this once more with same result and it seems that Firefox is the long pole in the tent for this failure. Any ideas? Thanks! Gene

Recently purchased a Dell G3 3770 laptop with Win10 Home (1809). Before loading Firefox I ran Windows Update and it ran great. Loaded Office 2003 and a game I play and Norton Security and tried Win Update and it ran OK. Loaded Firefox and went thru the struggle with Edge insisting it was my best browser before I turned of suggestions and Firefox worked fine. Ran Win Update and failed, returning error msg "we couldn't connect to the update service. We'll try again later or you can check now. If it still doesn't work, make sure you are connected to the internet.". Unloaded Firefox and no joy. After running the Windows-included update troubleshooter and numerous command prompt troubleshooting actions and several troubleshooting programs from Microsoft, I did a windows reset and could connect to the download site again. Reloaded Office 2003 and a game I play and Norton Security and Win update worked good and downloaded an additional update. Loaded Firefox, rebooted and Win Update fails again. Unloaded Firefox, no good. Once again reset Windows, reloaded Office 2003 and a game I play and Norton Security an Win Update works good. Loaded Firefox, it fails. Did all this once more with same result and it seems that Firefox is the long pole in the tent for this failure. Any ideas? Thanks! Gene
引用

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

更多資訊

jscher2000
  • Top 10 Contributor
8435 個解決方法 68838 個答案

Hi Gene, it's very odd because Windows doesn't use Firefox for anything, so why should it be affected so drastically? I have no idea.

But there was another report after yours that sounds similar. Maybe you two could compare notes?

https://support.mozilla.org/questions/1260203

Hi Gene, it's very odd because Windows doesn't use Firefox for anything, so why should it be affected so drastically? I have no idea. But there was another report after yours that sounds similar. Maybe you two could compare notes? https://support.mozilla.org/questions/1260203
這篇文章有幫助嗎?
引用
問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題