Firefox hangs up while updating and I can't uninstall it to do a reinstall
My Firefox browser will not update. It downloads the update but when it installs the update, it just sits there saying "updating" and does nothing else. I let it run that way for well over a half hour and still nothing. I searched your website which suggested uninstalling Firefox and reinstalling it. My laptop will not uninstall Firefox. I click on it and nothing happens. I click on the maintenance service to uninstall that and I get error messages saying that I do not have administrative ability. I am at a loss as to what to do next. I have tried restarting my laptop and browser numerous times and that does not help. Firefox still will not update nor uninstall. Thank you for your assistance.
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Hi, if Firefox opens please backup :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
If it does not open copy your profile to a safe location :
Uninstall with : Please check that Firefox is not running in Task Manager and if is End Task https://www.revouninstaller.com/revo_uninstaller_free_download.html Reinstall with : Firefox current version 60.0.2 https://www.mozilla.org/firefox/all/ Firefox Extended Support 60.0.2esr https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr Or the version of your choice : https://ftp.mozilla.org/pub/firefox/releases/
Try installing Firefox over the existing installation, and use the full installation package, from this page: https://www.mozilla.org/en-US/firefox/all/
As long as your current Firefox installation is in the default location, the new one should install over it.
Thank you for your assistance. I tried installing the uninstaller but though I was able to download it, it would not install. After multiple attempts, I decided to just try installing Firefox over the existing files. As the files were being extracted, it told me that there was not enough room on the disk. As I suspected, this is a lousy crappy laptop with extremely low memory. I did not realize until months after purchasing it that there was only 21GB of memory on it to begin with and most of that is used up with programs that I do not or cannot use. I've been trying to clean it up to no avail. It was only purchased to use for writing but I can't even do that on it anymore.