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技術支援討論區

Firefox hangs up while updating and I can't uninstall it to do a reinstall

已張貼

My Firefox browser will not update. It downloads the update but when it installs the update, it just sits there saying "updating" and does nothing else. I let it run that way for well over a half hour and still nothing. I searched your website which suggested uninstalling Firefox and reinstalling it. My laptop will not uninstall Firefox. I click on it and nothing happens. I click on the maintenance service to uninstall that and I get error messages saying that I do not have administrative ability. I am at a loss as to what to do next. I have tried restarting my laptop and browser numerous times and that does not help. Firefox still will not update nor uninstall. Thank you for your assistance.

My Firefox browser will not update. It downloads the update but when it installs the update, it just sits there saying "updating" and does nothing else. I let it run that way for well over a half hour and still nothing. I searched your website which suggested uninstalling Firefox and reinstalling it. My laptop will not uninstall Firefox. I click on it and nothing happens. I click on the maintenance service to uninstall that and I get error messages saying that I do not have administrative ability. I am at a loss as to what to do next. I have tried restarting my laptop and browser numerous times and that does not help. Firefox still will not update nor uninstall. Thank you for your assistance.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 26.0 r0

應用程式

  • Firefox 54.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/54.0.1/WINNT/en-US/

擴充套件

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Disable Crash Auto Submit 2.1 (disable-crash-autosubmit@mozilla.org)
  • Firefox Screenshots 6.6.0 (screenshots@mozilla.org)
  • Fixing the geo timeline 1.0 (timecop@mozilla.com)
  • Follow-on Search Telemetry 0.9.1 (followonsearch@mozilla.com)
  • Google Code Correction 0.9 (google-code-correction@mozilla.org)
  • Multi-process staged rollout 1.85 (e10srollout@mozilla.org)
  • Notifier for Gmail™ 0.9.3 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Prevent Tab Overflow 7.2 (noverflow@sdrocking.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.1 (webcompat@mozilla.org)
  • YouTube Control Center 0.6.2 (jid1-CikLKKPVkw6ipw@jetpack)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0f31
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 8-28-2014
  • driverDate2:
  • driverVersion: 10.18.10.3925
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001690f) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001690f) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Shadow110 1072 個解決方法 14836 個答案

Hi, if Firefox opens please backup :

If it does not open copy your profile to a safe location :

Uninstall with : Please check that Firefox is not running in Task Manager and if is End Task https://www.revouninstaller.com/revo_uninstaller_free_download.html Reinstall with : Firefox current version 60.0.2 https://www.mozilla.org/firefox/all/ Firefox Extended Support 60.0.2esr https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr Or the version of your choice : https://ftp.mozilla.org/pub/firefox/releases/

Hi, if Firefox opens please backup : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer If it does not open copy your profile to a safe location : *kb.mozillazine.org/Profile_folder_-_Firefox Uninstall with : Please check that Firefox is not running in Task Manager and if is End Task https://www.revouninstaller.com/revo_uninstaller_free_download.html Reinstall with : Firefox current version 60.0.2 https://www.mozilla.org/firefox/all/ Firefox Extended Support 60.0.2esr https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr Or the version of your choice : https://ftp.mozilla.org/pub/firefox/releases/
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 個解決方法 40088 個答案

Try installing Firefox over the existing installation, and use the full installation package, from this page: https://www.mozilla.org/en-US/firefox/all/

As long as your current Firefox installation is in the default location, the new one should install over it.

Try installing Firefox over the existing installation, and use the full installation package, from this page: https://www.mozilla.org/en-US/firefox/all/ As long as your current Firefox installation is in the default location, the new one should install over it.

提出問題者

Thank you for your assistance. I tried installing the uninstaller but though I was able to download it, it would not install. After multiple attempts, I decided to just try installing Firefox over the existing files. As the files were being extracted, it told me that there was not enough room on the disk. As I suspected, this is a lousy crappy laptop with extremely low memory. I did not realize until months after purchasing it that there was only 21GB of memory on it to begin with and most of that is used up with programs that I do not or cannot use. I've been trying to clean it up to no avail. It was only purchased to use for writing but I can't even do that on it anymore.

Thank you for your assistance. I tried installing the uninstaller but though I was able to download it, it would not install. After multiple attempts, I decided to just try installing Firefox over the existing files. As the files were being extracted, it told me that there was not enough room on the disk. As I suspected, this is a lousy crappy laptop with extremely low memory. I did not realize until months after purchasing it that there was only 21GB of memory on it to begin with and most of that is used up with programs that I do not or cannot use. I've been trying to clean it up to no avail. It was only purchased to use for writing but I can't even do that on it anymore.