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Each new version will not work on my machine. I'm forced to stick with version 56.0.2

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I (and most of my coworkers) use a Windows 7 laptop. Any version of Firefox after 56.0.2 simply will not open. We must either use 56.0.2 (which is a security risk, per the Mozilla website) or we have to switch to Chrome or IE. For many years, I have used Firefox (and use the latest version on my home computers), so all my bookmarks and processes are based on this browser. Every posted solution either requires me to make changes to the latest update (which won't open, so I can't change it) or it goes to a technical level that I can't handle. I've seen many posts about this problem (or similar), but apparently, it's not something that mozilla can fix, since I've loaded each new version as they come out, with the same result and have to reinstall the 56.0.2 version. Rather than losing a growing group of customers, if someone has a fix for this, let me know and more importantly, let mozilla know, so they can update the next version and bring us back!

I (and most of my coworkers) use a Windows 7 laptop. Any version of Firefox after 56.0.2 simply will not open. We must either use 56.0.2 (which is a security risk, per the Mozilla website) or we have to switch to Chrome or IE. For many years, I have used Firefox (and use the latest version on my home computers), so all my bookmarks and processes are based on this browser. Every posted solution either requires me to make changes to the latest update (which won't open, so I can't change it) or it goes to a technical level that I can't handle. I've seen many posts about this problem (or similar), but apparently, it's not something that mozilla can fix, since I've loaded each new version as they come out, with the same result and have to reinstall the 56.0.2 version. Rather than losing a growing group of customers, if someone has a fix for this, let me know and more importantly, let mozilla know, so they can update the next version and bring us back!

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 29.0 r0

應用程式

  • Firefox 56.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/56.0.2/WINNT/en-US/

擴充套件

  • Cisco WebEx Extension 1.0.14 (ciscowebexstart1@cisco.com)
  • Oracle Smart View for Office 11.1.2.5.500 (smartview@oracle.com) (Inactive)

JavaScript

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圖形

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  • adapterDrivers2:
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  • adapterRAM2:
  • adapterSubsysID: 06de1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 7-1-2016
  • driverDate2:
  • driverVersion: 20.19.15.4483
  • driverVersion2:
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000996a) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Tonnes
  • Locale Leader
246 個解決方法 1454 個答案

As for using previous versions, it would be better to switch to Firefox ESR rather than sticking to 56 since that’s still being updated.

For your issue about not being able to run higher versions, please have a look at the Updating processor microcode support article and check the microcode revision of your (Intel?) CPU. That’s mainly about crashes on 57+ versions, but perhaps a BIOS update can fix the startup issue for you nevertheless.

As for using previous versions, it would be better to [[Switch to Firefox Extended Support Release (ESR) for personal use|switch to Firefox ESR]] rather than sticking to 56 since that’s still being updated. For your issue about not being able to run higher versions, please have a look at the [[Updating processor microcode]] support article and check the microcode revision of your (Intel?) CPU. That’s mainly about crashes on 57+ versions, but perhaps a BIOS update can fix the startup issue for you nevertheless.
cor-el
  • Top 10 Contributor
  • Moderator
17468 個解決方法 157849 個答案

Note that some extensions may require Firefox 54 or later, so first check whether your extensions support Firefox 52.

Note that some extensions may require Firefox 54 or later, so first check whether your extensions support Firefox 52.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
Tonnes
  • Locale Leader
246 個解決方法 1454 個答案

Looking at your similar question posted 4 weeks ago and left unanswered, please be so kind to provide us with more information. You cannot expect us to help out by guessing what would help just by telling "Firefox does not work" in a forum.

Can you provide some system specs, status of Windows updates, and any security or antivirus software, possibly equipped with a "virtual browsing" feature? Does it run when you launch Windows in its Safe Mode with networking enabled? Given that you speak about co-workers, I wouldn’t be surprised if security software or some policy is blocking something.

Also see the Firefox won't start - find solutions support article.

Looking at your [/questions/1203733 similar question] posted 4 weeks ago and left unanswered, please be so kind to provide us with more information. You cannot expect us to help out by guessing what would help just by telling "Firefox does not work" in a forum. Can you provide some system specs, status of Windows updates, and any security or antivirus software, possibly equipped with a "virtual browsing" feature? Does it run when you launch Windows in its Safe Mode with networking enabled? Given that you speak about co-workers, I wouldn’t be surprised if security software or some policy is blocking something. Also see the [[Firefox won't start - find solutions]] support article.

提出問題者

Thank you for the information. Unfortunately, my limited IT knowledge and access to the machine (I'm not an administrator on my laptop) limits my ability to understand or try most of these solutions. My IT days were when DOS was common and Novell Netware and 10-base-T was big in networking. Now, I'm more of an Excel poweruser, not an IT guy. I'll see if I can get someone from our IT department to investigate these possible solutions.

(from what I can tell, the processor microcode is below the requirement).

As a user of Firefox (or any software, for that matter), if they make "improvements" that wipe out access for a group of customers, but don't identify that it could happen or offer the work-around at the time of "upgrade", it's a bad-business model. The new "features" are more like new "bugs".

Thank you for the information. Unfortunately, my limited IT knowledge and access to the machine (I'm not an administrator on my laptop) limits my ability to understand or try most of these solutions. My IT days were when DOS was common and Novell Netware and 10-base-T was big in networking. Now, I'm more of an Excel poweruser, not an IT guy. I'll see if I can get someone from our IT department to investigate these possible solutions. (from what I can tell, the processor microcode is below the requirement). As a user of Firefox (or any software, for that matter), if they make "improvements" that wipe out access for a group of customers, but don't identify that it could happen or offer the work-around at the time of "upgrade", it's a bad-business model. The new "features" are more like new "bugs".
WestEnd
  • Top 25 Contributor
60 個解決方法 5379 個答案

smartel47 said

Thank you for the information. Unfortunately, my limited IT knowledge and access to the machine (I'm not an administrator on my laptop) limits my ability to understand or try most of these solutions.

This is a problem if your not the Admin/Owner on the system giving you help is next to impossible since you will not be allowed to make changes if need be to fix the problem. If you can't do it then you need to take it to a computer shop to resolve the problem.

''smartel47 [[#answer-1097457|said]]'' <blockquote> Thank you for the information. Unfortunately, my limited IT knowledge and access to the machine (I'm not an administrator on my laptop) limits my ability to understand or try most of these solutions. </blockquote> This is a problem if your not the Admin/Owner on the system giving you help is next to impossible since you will not be allowed to make changes if need be to fix the problem. If you can't do it then you need to take it to a computer shop to resolve the problem.