Cannot send or receive from TWC Changing from pop server and inbound and outbound settings been looked at for 2 weeks by tech support. Webmail works, not TB
Time Warner has been merged with Spectrum and they are getting rid of the pop server support and want all emails to go through mail.twc.com. I have been on the phone with customer support for 37 phone calls and level 3 tech support. Problem is I have 5 email sub accounts and some work and some don't. When they are all configured the same with port settings etc, I still have 2 that do not send or receive. The screenshot shows what happens when I try to send.
We have changed ports on your client and nothing works. We change incoming server to mail.twc.com and it will give error message: I can send and receive using webmail no matter the settings. I am so frustrated with TWC that I have gone to Google for my business and will be closing my TWC account, but my personal emails I need to work this out if I am to continue to use Thunderbird. TWC says if webmail is working, something is wrong with your client program and they cannot help. I would like to continue using TB but as of now, it will not work. We have set and reset server settings and passwords and nothing helps.
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What do you have for the incoming and outgoing server settings? They should be mail.twc.com for both the incoming (IMAP port 143 or POP port 110) and outgoing (port 587) servers, with Connection security = None, authentication = password, transmitted insecurely and User name = email address.
pop port is 110 and cannot find outbound port but I think it is 587
I cannot find in TB where outbound port is but tech set it to 587 on last call. I just don't remember how to get there on the TB account settings and I have been at it for a while. All other things you listed are as you have them.
as I understand it, mail.twc.com is not a pop account
Tools/Account Settings, select Outgoing Server (SMTP) at the lower left then Edit... the smtp server in the right pane.
You can see your account type, POP or IMAP, by selecting Server Settings in the left pane of Account Settings and noting the Server Type on the right. mail.twc.com is the incoming Server Name for either a POP or IMAP account, and the outgoing smtp server, but the ports are different.
outgoing is already set to smpt-pop server but there is not place to check if the port is 587 on the account settings shown for my emails.
outgoing is smtp-server.nc.rr.com
is there a way to get to the outbound port to check if it is 587? I cannot find it if there is.
And if it is, what then because all these settings match others that are working and these email addresses have been set up and running for years.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
See the picture for an example of Outgoing Server (SMTP) settings.
sorry to be a drag but that option is not there which is what I have been saying since the first post If the option was there, I would not have written the ticket looking for it as I know the outgoing port was supposed to be 587 Problem is Spectrum wont talk to me about your program.
not sure what you mean by troubleshooting information post
Thanks anyway. I will just bag it and use gmail as it is. I have already switched most of the accounts over as there are issues with your client and Spectrum's email server according to the Level 3 Tech I just got off the phone with. He also went to your form looking for answers to no avail.
Matt said
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
seriously....
Well yea, seriously or I would be doing something else like watching grass grow rather than going back and forth.
I found help on Google to get to the setting for outgoing..all you had to do was tell me to scroll further down than I had and it was there. Simple question, simple answer.
Now for the continued issue. Setting is at 587 and still will not work. Inbound and outbound set but no emails coming on TB but all my test messages come thru just fine on Webmail. So go figure.
No worries. Lets just leave this where it is and I am off to Gmail with no Thunderbird. It was good while it lasted, but probably will not attach it to the Gmail account.
By the way, the techs that I have talked to over the past 2 weeks about this problem have all said it involves moving from the pop server to IMAP
Something is not working with TB while this transition is taking place and if you change the settings to IMAP, you get nothing at all. With pop server, I was still getting intermittent emails from Spectrum just not consistent. Now it is working even less.
I have already migrated them over to Gmail so I will call this one done even though I won't have TB any more. Remember when you are writing to a user that we don't all have IT technical skills. I just happen to have enough to be dangerous, but did not scroll down far enough.
So next time, before asking for the bugzilla writer to download the troubleshooting help ( I have been at for some time today, so was tired of searching help) think about focusing just on the question at hand.
Thanks for the help