搜尋 Mozilla 技術支援網站

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 回覆
  • 4 有這個問題
  • 42 次檢視
  • 最近回覆由 FredMcD

more options

every time i open the browser, it crashes after 2-3 minutes. i have tried running it in safe mode but it still keeps crashing.

所有回覆 (5)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

more options

here you go:

bp-69fb17af-7c77-4ab2-b77c-cf9362161211

   11.12.2016.    10:00

bp-1e076b9f-5f1e-4f60-9234-7a8d42161211

   11.12.2016.    9:32

bp-d1cc27ef-961a-40f0-91d9-d4d562161211

   11.12.2016.    9:30

bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210

   10.12.2016.    20:56

bp-88e289b4-cc5e-43ac-8110-57a162161210

   10.12.2016.    17:36

bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210

   10.12.2016.    16:55

bp-dd88c328-1509-4f60-afc5-67cba2161210

   10.12.2016.    16:32

bp-9f9b2e56-5237-42be-8f74-368922161210

   10.12.2016.    16:27

bp-71eda760-4c41-4062-b0e3-0be3a2161210

   10.12.2016.    16:07

bp-2b91f8e2-8c2d-423d-9bb0-adf2b2161210

   10.12.2016.    16:06

bp-ba7e1ed0-bba7-4bb1-832c-a8b552161210

   10.12.2016.    16:05

92068697-bd1f-427b-bbfc-731f4427ff94

   10.12.2016.    16:04

bp-77a60d72-2520-4270-9114-e3eeb2161210

   10.12.2016.    15:59
more options

have you had the chance to look at the crash report?

bp-69fb17af-7c77-4ab2-b77c-cf9362161211

  11.12.2016.    10:00

bp-1e076b9f-5f1e-4f60-9234-7a8d42161211

  11.12.2016.    9:32

bp-d1cc27ef-961a-40f0-91d9-d4d562161211

  11.12.2016.    9:30

bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210

  10.12.2016.    20:56

bp-88e289b4-cc5e-43ac-8110-57a162161210

  10.12.2016.    17:36

bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210

  10.12.2016.    16:55

bp-dd88c328-1509-4f60-afc5-67cba2161210

  10.12.2016.    16:32

bp-9f9b2e56-5237-42be-8f74-368922161210

  10.12.2016.    16:27

bp-71eda760-4c41-4062-b0e3-0be3a2161210

  10.12.2016.    16:07

bp-2b91f8e2-8c2d-423d-9bb0-adf2b2161210

  10.12.2016.    16:06

bp-ba7e1ed0-bba7-4bb1-832c-a8b552161210

  10.12.2016.    16:05

92068697-bd1f-427b-bbfc-731f4427ff94

  10.12.2016.    16:04

bp-77a60d72-2520-4270-9114-e3eeb2161210

  10.12.2016.    15:59
more options

Attention Sumo's all reports show; Build Architecture Info: AuthenticAMD family 20 model 2 stepping 0 | 2 Warning:Possible AMD CPU bug related crash report


bp-69fb17af-7c77-4ab2-b77c-cf9362161211

Signature: jit | CORRUPT_CODE

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1e076b9f-5f1e-4f60-9234-7a8d42161211

Signature: mozilla::FrameLayerBuilder::RecomputeVisibilityForItems +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d1cc27ef-961a-40f0-91d9-d4d562161211

Signature: js::RegExpShared::execute

Attention Sumo's there are 6 related bug reports

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 +++++++++++++++++++++++++++++++++++++++++++++++ bp-11fcb72c-b80b-4f2c-80c2-0b6ad2161210

Signature: jit | CORRUPT_CODE

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1279590 NEW --- Crash in jit | CORRUPT_CODE +++++++++++++++++++++++++++++++++++++++++++++ bp-88e289b4-cc5e-43ac-8110-57a162161210

Signature: InvalidArrayIndex_CRASH | nsMultiplexInputStream::Read

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++++++ bp-f858dfe0-b3f8-42f7-83bf-8d1c42161210

Signature: js::jit::JitcodeGlobalTable::markIteratively

hydradmh.dll = ATI Technologies

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

more options

I called for more help. Please check the link I posted above.