搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes

  • 3 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 philipp

more options

Firefox crashed unable to open

bp-2fafccaa-9e4a-41bc-9540-274e62160913

Firefox crashed unable to open bp-2fafccaa-9e4a-41bc-9540-274e62160913

所有回覆 (3)

more options

hi narlavenkatesh, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

more options

I need to test my application in Firefox 46. So please help me with the solution. I have disabled the symantec security software in my system

more options

narlavenkatesh, in this case plese get in contact with norton's support about the issue. it might be that they can provide you with another signature update that fixes the issue again or that there is a way to roll back the last change they did...