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problems since urgent update, did refresh but no indication it took

已張貼

Multiple problems. I tried to do a "refresh", I clicked "refresh" in the small box that appeared, Firefox closed, but nothing else happened. There was no screen or box that showed info or where I could click "finish" My problems still exist and I would love to undo the "urgent firefox update" that caused the problems. Thanks for your help.

Multiple problems. I tried to do a "refresh", I clicked "refresh" in the small box that appeared, Firefox closed, but nothing else happened. There was no screen or box that showed info or where I could click "finish" My problems still exist and I would love to undo the "urgent firefox update" that caused the problems. Thanks for your help.

被選擇的解決方法

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.

Troubleshoot Firefox issues caused by malware

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Citrix Online App Detector Plugin
  • Google Update
  • My Web Search Plugin Stub for 32-bit Windows
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • NPWLPG

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5340 個解決方法 23585 個答案

選擇的解決方法

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.

Troubleshoot Firefox issues caused by malware

hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox ''menu ≡ > help ? > about firefox''). you should run a full scan of your system with the security software already in place and multiple other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://www.eset.com/online-scanner/ eset online one-time scanner] & [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] in order to try to contain the damage. [[Troubleshoot Firefox issues caused by malware]]
jscher2000
  • Top 10 Contributor
8873 個解決方法 72604 個答案

There also is a Symantec cleaning tool for one of the infections going around which seems particularly resistant to removal. I'm not sure how to tell whether you need this, but here's a link for reference if the regular cleaners do not help.

Trojan.Kotver Removal Tool | Symantec

There also is a Symantec cleaning tool for one of the infections going around which seems particularly resistant to removal. I'm not sure how to tell whether you need this, but here's a link for reference if the regular cleaners do not help. [https://www.symantec.com/security_response/writeup.jsp?docid=2015-092321-2230-99 Trojan.Kotver Removal Tool | Symantec]

提出問題者

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

提出問題者

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.

Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.