problems since urgent update, did refresh but no indication it took
Multiple problems. I tried to do a "refresh", I clicked "refresh" in the small box that appeared, Firefox closed, but nothing else happened. There was no screen or box that showed info or where I could click "finish" My problems still exist and I would love to undo the "urgent firefox update" that caused the problems. Thanks for your help.
被選擇的解決方法
hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).
you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.
Troubleshoot Firefox issues caused by malware
從原來的回覆中察看解決方案 👍 0所有回覆 (4)
選擇的解決方法
hi, that "urgent update" was not genuine but a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).
you should run a full scan of your system with the security software already in place and multiple other tools like the free version of malwarebytes, eset online one-time scanner & adwcleaner in order to try to contain the damage.
There also is a Symantec cleaning tool for one of the infections going around which seems particularly resistant to removal. I'm not sure how to tell whether you need this, but here's a link for reference if the regular cleaners do not help.
Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.
Thanks you to all responses that indicated it was not a real update. I have Norton Security, so used one of their heavy duty tools called Power Eraser and that seems to have solved my problems.