Please follow these directions. But separate the reports; Firefox/Thunderbird.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-4900e2b9-9c39-4b07-b5f5-8d8012160624 6/23/2016 2:06 PM 872de052-4f5d-4562-973a-c73733b513e2 6/23/2016 10:34 AM 37f15aff-c573-4a88-ac18-ab5a1d357a15 6/20/2016 8:47 AM 540f3d58-a0ac-49c2-b645-9c9c0d053609 6/14/2016 4:19 PM c8861ace-e0a1-43bb-9f29-487d7e40ab66 6/1/2016 1:46 PM 5a3e06e2-13f3-40ad-839f-0e4fe2c74c89 5/18/2016 9:27 AM 34c5756a-55c9-43c8-83ea-ad64d3c5c397 5/5/2016 1:02 PM ccba2a76-0097-47c2-88a2-da6a79509202 5/3/2016 8:40 AM c0ef5e69-5a71-471d-8bb9-04ee5cd53a53 4/27/2016 12:10 PM a81069be-5a4d-473a-bb50-6279688f95ff 3/21/2016 8:19 AM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Version 47.0 Build ID 20160604131506 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-4900e2b9-9c39-4b07-b5f5-8d8012160624

Signature: hang | WaitForSingleObjectEx | WaitForSingleObject | F272465813

Process Type plugin Shockwave Flash Version: 22.0.0.192

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I sent all of the crash reports this morning. I also checked for updates to the graphic's driver - there aren't any. I also disabled the hardware acceleration. Not sure what to do about the flash plugin.

	Date Submitted

bp-f21c9ae0-c309-46a4-84d8-2ed652160627 6/27/2016 9:42 AM bp-7a99a48e-0a4c-49d5-9dfc-2a3e92160627 6/27/2016 9:42 AM bp-a8bf00f0-ddaf-4427-9432-86b9e2160627 6/27/2016 9:41 AM bp-b64d7e13-6bcc-4f83-8f1f-127ad2160627 6/27/2016 9:41 AM bp-aa965dbf-88e9-45da-8d58-297572160627 6/27/2016 9:41 AM bp-c18314d2-a35e-4389-b49a-092c12160627 6/27/2016 9:41 AM bp-c065a47c-2427-4b71-8144-6dd512160627 6/27/2016 9:41 AM bp-be52a8ea-6f68-40e7-bcd3-92fa82160627 6/27/2016 9:41 AM bp-8afef64e-c382-49ed-83f3-1312d2160627 6/27/2016 9:40 AM bp-e691df82-5c84-458a-9c80-75a402160627 6/27/2016 9:40 AM bp-5182c532-01e8-4ee9-ad52-20d4b2160627 6/27/2016 9:40 AM bp-f6784522-bcef-4d2f-a0b2-9a69d2160627 6/27/2016 9:40 AM bp-89bafa00-2f1a-4cea-b429-f38442160627 6/27/2016 9:40 AM bp-f53342a1-22ad-437d-87a6-a6fb62160627 6/27/2016 9:40 AM bp-370ce94c-f70a-4849-b046-30cb52160627 6/27/2016 9:39 AM bp-16a9902d-6222-4a59-b4e8-686be2160627 6/27/2016 9:39 AM bp-4900e2b9-9c39-4b07-b5f5-8d8012160624 6/24/2016 3:46 PM bp-b30bfa74-355c-4090-975d-c3b2a2160223 2/23/2016 12:04 PM

bp-f21c9ae0-c309-46a4-84d8-2ed652160627 Product Firefox Version 44.0.2

Signature: hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 21.0.0.182

This is for Sumo's Related Bugs 1279912 RESOLVED INCOMPLETE Crash in hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508 ++++++++++++++++++++++++++++++++++++++++++++ 7a99a48e-0a4c-49d5-9dfc-2a3e92160627

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 40 related bug reports

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a8bf00f0-ddaf-4427-9432-86b9e2160627

Signature: hang | NtCreateFile

Process Type plugin Filename: NPSWF32_21_0_0_213.dll

This is for Sumo's Related Bugs 724803 RESOLVED INCOMPLETE Flash hang in F87335423 724802 RESOLVED INCOMPLETE Flash hang in F_146638666 724617 NEW --- [meta] Firefox 11.0 Crash Report [@ hang | NtCreateFile ]

Since the newest Adobe flash cam out, it seems to be causing issues for many users. Some have disabled flash. Others have replaced it with other software or re-installed the prior version.

Thank you.

Glad to help. Safe Surfing.