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技術支援討論區

Firefox crashes

已張貼

I've lost my previous session and I opened and closed the browser after the crash was reported. I didn't get the 'Restore' button and didn't know much about it.

The browser was previously set to not to remember any passwords or history and I mainly use bookmarking routine that I was going to perform before the crash happened.

I had a few tabs opened that should have been bookmarked and are part of my important research. Therefore, I'd like to recover that session if it's possible or at least get the URLs from it. All I'm after is the tabs that were currently displayed/opened and I don't need to come back to pages that could have been visited in tab's backward search mode.

The Crash Report ID is: bp-0c2666ff-7344-4f64-893e-1ecd32160516

Please help!

I've lost my previous session and I opened and closed the browser after the crash was reported. I didn't get the 'Restore' button and didn't know much about it. The browser was previously set to not to remember any passwords or history and I mainly use bookmarking routine that I was going to perform before the crash happened. I had a few tabs opened that should have been bookmarked and are part of my important research. Therefore, I'd like to recover that session if it's possible or at least get the URLs from it. All I'm after is the tabs that were currently displayed/opened and I don't need to come back to pages that could have been visited in tab's backward search mode. The Crash Report ID is: bp-0c2666ff-7344-4f64-893e-1ecd32160516 Please help!

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Citrix Online App Detector Plugin
  • DivX Web Player version 3.1.1.9
  • DivX VOD Helper Plug-in
  • Version 5.41.2.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • iLok Client Helper Plugin
  • Shockwave Flash 21.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-GB/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Adobe Acrobat - Create PDF 1.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Adobe Contribute Toolbar 6.1 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • Ginger - Grammar and Spell Checker 2.0.0.49 (firefox@gingersoftware.2.0.0.49.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-1-2009
  • driverDate2:
  • driverVersion: 8.662.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4270 個解決方法 59890 個答案

Signature l3codecx.ax@0x17fe

avcodec-lav-54.dll = K-lite Codec Pack x64

avutil-lav-52.dll = K-Lite Mega Codec

avformat-lav-54.dll = FFmpeg container format library = Hendrik Leppkes

LAVSplitter.ax = LAV Splitter = Hendrik Leppkes

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt56.dll = International Components for Unicode = The ICU Project


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Signature l3codecx.ax@0x17fe avcodec-lav-54.dll = K-lite Codec Pack x64 avutil-lav-52.dll = K-Lite Mega Codec avformat-lav-54.dll = FFmpeg container format library = Hendrik Leppkes LAVSplitter.ax = LAV Splitter = Hendrik Leppkes l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt56.dll = International Components for Unicode = The ICU Project ----------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

提出問題者

Thanks for your post, but I know exactly what happened. Yes it was an audio related crash... usual stuff though!

I don't need to fix the bugs on my computer. All I need is to restore the session from Firefox Tech Support. If they can get all that information about the software, I assume they even do store the search history on their server on a minutely basis. The sync is automatic and it was never logged off in the first place.

Thanks for your post, but I know exactly what happened. Yes it was an audio related crash... usual stuff though! I don't need to fix the bugs on my computer. All I need is to restore the session from Firefox Tech Support. If they can get all that information about the software, I assume they even do store the search history on their server on a minutely basis. The sync is automatic and it was never logged off in the first place.
FredMcD
  • Top 10 Contributor
4270 個解決方法 59890 個答案

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.