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技術支援討論區

I was put thru to conductive techs in calif by firefox. is legit?

已張貼

I use Firefox several years no problems. I tried Monday to open Chase account to pay bill but only brought up numbers ,could make no payment or get into regular page.upon calling Chase was after lengthy conversation was told nothing on their end as could get it with internet explorer,said it was my browser typed into ask to ask for phone number of Firefox and number I called told me computer compromised. After much time (80yrs old) i let him into computer. Told me all bank information was gotten into and he connected me to company called ConductiveTechnologies stockton ca./ their phone #877-816-564. my question is whether you do business like this for compromised computers The more I think about this I am wondering if on up and up . I stopped their fee on charge today and need advice on what have happened. Typed in phone # and phone search told invalid number.

I use Firefox several years no problems. I tried Monday to open Chase account to pay bill but only brought up numbers ,could make no payment or get into regular page.upon calling Chase was after lengthy conversation was told nothing on their end as could get it with internet explorer,said it was my browser typed into ask to ask for phone number of Firefox and number I called told me computer compromised. After much time (80yrs old) i let him into computer. Told me all bank information was gotten into and he connected me to company called ConductiveTechnologies stockton ca./ their phone #877-816-564. my question is whether you do business like this for compromised computers The more I think about this I am wondering if on up and up . I stopped their fee on charge today and need advice on what have happened. Typed in phone # and phone search told invalid number.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSS+ NPAPI Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Mindspark Toolbar Platform Plugin Stub for 32-bit Windows
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

應用程式

  • Firefox 37.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

擴充套件

  • McAfee SiteAdvisor 3.6.6 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)
  • Trend Micro BEP Firefox Extension 7.5.0.1137 (tmbepff-7.5@trendmicro.com) (Inactive)
  • Trend Micro NSC Firefox Extension 6.8.0.1096 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)
  • Trend Micro Toolbar 6.0.0.2055 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 365317aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-15-2011
  • driverDate2:
  • driverVersion: 8.15.10.2598
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Sir.Mayo 12 個解決方法 112 個答案

Hello,

AS far as i know firefox does NOT have a phone number and will not have one. What it sounds like TO ME is that you got scammed in to giving out your bank account details to some one. How ever Conductive Technologies is a real company but a simple Google search shows that there number is not the one you provided, in the post. I would recommend you call your bank and dispute the charges or let them know you account may have gotten compromised. Did he have you down load anything when you let him on to your computer? Like a program called "Wendy" or any remote management programs? If so then your computer may have been compromised by a Scammer

From, Sir.Mayo

Hello, AS far as i know firefox does NOT have a phone number and will not have one. What it sounds like TO ME is that you got scammed in to giving out your bank account details to some one. How ever Conductive Technologies is a real company but a simple Google search shows that there number is not the one you provided, in the post. I would recommend you call your bank and dispute the charges or let them know you account may have gotten compromised. Did he have you down load anything when you let him on to your computer? Like a program called "Wendy" or any remote management programs? If so then your computer may have been compromised by a Scammer From, Sir.Mayo

由 Sir.Mayo 於 修改

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 個解決方法 40236 個答案

Mozilla does not provide any support by telephone for Firefox or any other program.

Mozilla '''''does not''''' provide any support by telephone for Firefox or any other program.
James
  • Top 25 Contributor
  • Moderator
1598 個解決方法 11289 個答案

Other than a short lived email support service done by a third-party company several years ago, Mozilla does not have the resources to have a call center for phone, email or chat support of the various Mozilla products and projects.


Sir.Mayo said

AS far as i know firefox does NOT have a phone number and will not have one.

Firefox certainly does not have a phone# as it is the current name of this browser (was Firebird and Phoenix before) and not a company or such as that would be Mozilla.

Other than a short lived email support service done by a third-party company several years ago, Mozilla does not have the resources to have a call center for phone, email or chat support of the various Mozilla products and projects. ''Sir.Mayo [[#answer-715635|said]]'' <blockquote>AS far as i know firefox does NOT have a phone number and will not have one. </blockquote> Firefox certainly does not have a phone# as it is the current name of this browser (was Firebird and Phoenix before) and not a company or such as that would be Mozilla.
Sir.Mayo 12 個解決方法 112 個答案

Hey,

Thanks for the correction James, But yes op Mozilla does not offer phone support the only thing I would say you could do is what i posted in my first post.

Hey, Thanks for the correction James, But yes op Mozilla does not offer phone support the only thing I would say you could do is what i posted in my first post.
FredMcD
  • Top 10 Contributor
4259 個解決方法 59631 個答案

Please call you bank and law enforcement and complain, NOW ! ! !

Also, your computer may have been compromised. You need to have it checked out now.

You should change your account numbers, and anything else that Tech got into for your own security.

Please call you bank and law enforcement and complain, NOW ! ! ! Also, your computer may have been compromised. You need to have it checked out now. You should change your account numbers, and anything else that ''Tech'' got into for your own security.