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Firefox crashes

  • 2 回覆
  • 5 有這個問題
  • 6 次檢視
  • 最近回覆由 dragonmoon

dragonmoon
dragonmoon
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I updated to firefox 36 & the application crashes upon startup. I can start it in safe mode. I tried a clean install & still had the crashes.

I have 64bit alienware system running windows 7.

I updated to firefox 36 & the application crashes upon startup. I can start it in safe mode. I tried a clean install & still had the crashes. I have 64bit alienware system running windows 7.

被選擇的解決方法

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

philipp
philipp
  • Moderator
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選擇的解決方法

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

dragonmoon
dragonmoon 提出問題者
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I didn't see this message until after I had messed with firefox this morning. I opened the program in safe mode & chose the "refresh firefox" option from the popup window. Things seem to be working now (but I still have some updating to do with flash & silverlight).