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At least 5 times a day FF crashes with the error "exception breakpoint reached" in windows 8.1

已張貼

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and

Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio

At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

被選擇的解決方法

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

從原來的回覆中察看解決方案 3

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Picasa plugin
  • Online Banking Google Chrome Extension
  • Chrome Virtual Keyboard
  • Content Blocker Google Chrome Extension
  • Shockwave Flash 16.0 r0
  • Yahoo Application State Plugin version 1.0.0.7

應用程式

  • Firefox 35.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Anti-Banner 4.0.10.15 (anti_banner@kaspersky.com)
  • Dangerous Websites Blocker 4.0.10.15 (content_blocker@kaspersky.com)
  • Kaspersky URL Advisor 4.0.10.15 (url_advisor@kaspersky.com)
  • LastPass 3.1.1 (support@lastpass.com)
  • Safe Money 4.0.10.15 (online_banking@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.0.10.15 (virtual_keyboard@kaspersky.com)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon(TM) R5 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9851
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 5-15-2014
  • driverDate2:
  • driverVersion: 13.352.1004.1008
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否

提出問題者

Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.

Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.
FredMcD
  • Top 10 Contributor
4269 個解決方法 59841 個答案

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

提出問題者

bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM

The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are

72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM

10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM

Thanks for the fast help.

bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are 72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM 10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM Thanks for the fast help.
FredMcD
  • Top 10 Contributor
4269 個解決方法 59841 個答案

The crash report flagged these programs;

lpxpcom.dll = LastPass

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver


Check for updates for the above.

The crash report flagged these programs; lpxpcom.dll = LastPass atiuxpag.dll = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver ------------------------------- Check for updates for the above.
cor-el
  • Top 10 Contributor
  • Moderator
17571 個解決方法 158915 個答案

選擇的解決方法

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

提出問題者

Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.

Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.