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downloaded update. Now browser won't open. please help. (black screen)

  • 4 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 studentann

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When I opened the browser the mozilla page opened saying I was using an old version and needed to update. I downloaded the update and now I just get a black screen when I start firefox.


added (black screen) to the title of this thread

由 the-edmeister 於 修改

被選擇的解決方法

hello studentann, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

從原來的回覆中察看解決方案 👍 2

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選擇的解決方法

hello studentann, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Than you! Thank you! Thank you!!!!!!!! Opening in safe mode and deactivating acceleration worked. I can't thank you enough.

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thanks for reporting back! would you also go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this contains information that will help mozilla's developers fixing the issue for other affected users...

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Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 33.0 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted bp-45adc5d8-0c52-46f3-83f5-632c72141015 36 minutes ago

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