Firefox crashed during update
For some reason during the latest update, my Firefox crashed and now won't even re-install when I went through the website. When I try to open it, it says, "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I went into "Programs and Features" on the computer and it's there, so I am not sure what is really going on.
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This is what happens when I try to open it
First uninstall you current version. Download a new standalone version of mozilla firefox (i.e. offline installer) and install it.
If it doesn't uninstall, download this software, Revo uninstaller to remove firefox:
http://www.revouninstaller.com/revo_uninstaller_free_download.html
It should solve the problem.
If the problem still persists. Try this: [Note: It's too risky to do this if you're an average computer user. Call your friend who is an expert in solving such things.]
Uninstall firefox again and delete the firefox related directories from your system drive C:/ (or whatever in your case). Related directories can be found in C:/Users/"Username"/App data/Local/Mozilla and C:/Users/"Username"/App data/roaming/Mozilla and C:/Program files/mozilla/firefox
In all the mentioned locations, delete the "Mozilla folders". Then try to install the latest copy of firefox. If this one doesn't work, wait for a better reply.
A likely cause is a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.
- http://kb.mozillazine.org/profiles.ini_file
- Windows: %AppData%\Mozilla\Firefox\
C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\ - Linux: ~/.mozilla/firefox/
- Mac: ~/Library/Application Support/Firefox/
You can use one of these to make Firefox create/use a new default profile:
- Delete the profiles.ini file to force Firefox to create a new default profile
- Use the Profile Manager to create a new profile
- Use "Choose Folder" to recover an existing profile if there is still one present