Is this an email or something you saw on the bank's website? Could you give the exact wording of the message, or post a screen shot of it (blur out any personal information)?

Is this about PDF (Adobe Reader) files?

Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.
You can also check the value of the plugin.disable_full_page_plugin_for_types pref and remove application/pdf.

See also:

• https://support.mozilla.org/kb/view-pdf-files-firefox-without-downloading-them