Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I downloaded a video which shows title.mp4, but I can't play it or find where it is stored - help!

  • 2 个回答
  • 1 人有此问题
  • 107 次查看
  • 最后回复者为 Compuser11

I downloaded a video from a website. My downloads shows it was downloaded by the title and that it is a mp4 file. Upon completing the download it said Windows Media Player would be used to play it. I am trying to go back into the video and play it again, but I cannot find it in the library (I have Windows 7 64bit Home) and when I search for Windows Media Player, the search finds no results. I cannot click on it in the downloads file and play it either. Where is it and how do I access it?

I downloaded a video from a website. My downloads shows it was downloaded by the title and that it is a mp4 file. Upon completing the download it said Windows Media Player would be used to play it. I am trying to go back into the video and play it again, but I cannot find it in the library (I have Windows 7 64bit Home) and when I search for Windows Media Player, the search finds no results. I cannot click on it in the downloads file and play it either. Where is it and how do I access it?

被采纳的解决方案

The "open containing folder" was greyed-out. I reinstalled/updated Windows Media Player and redownloaded the file and it is in "my videos" now.

定位到答案原位置 👍 0

所有回复 (2)

Is that file still showing in the Downloads window? { Ctrl + J }

If so, right-click that file and select Open Containing Folder.
If that menu item is greyed-out for that file, it wasn't saved by Firefox and that file is in the Windows Temporary Internet files. Windows caches WMP files, they are not saved in the Firefox cache.

选择的解决方案

The "open containing folder" was greyed-out. I reinstalled/updated Windows Media Player and redownloaded the file and it is in "my videos" now.