Please help me recover my Firefox account because I know my password, but I can’t receive the verification code since my old email ([redacted] @hotmail.com) is no longer available and has been changed to [redacted] 0@outlook.sa.
Subject: Please Help Me Recover My Firefox Account
Dear Firefox Support Team,
Please, I really need your help to resolve this issue.
My original email address was [redacted] @hotmail.com, but this email address is no longer available. It has been changed to [redacted] @outlook.sa.
I still know my password and can enter it correctly, but I cannot receive the verification code because it is being sent to my old email address, which I no longer have access to.
I sincerely ask you to help me recover my account and update my email address so I can receive the verification code and regain access.
I would greatly appreciate your assistance in resolving this problem. Please help me recover my account, as I have the correct password but cannot complete the verification process.
Thank you for your time, understanding, and support.
Best regards, Sara Aborreesh
由James于修改
所有回复 (1)
This is a community support forum and not some form of private chat or ticket system so you should not post your full emails in public.
If this is about your Mozilla Account (renamed since Nov 1st, 2023) then you can try to post a ticket using this form https://support.mozilla.org/en-US/questions/new/mozilla-account/form
This form link can also be found at top at Ask a Question > Mozilla Account page.
由James于修改