Cannot send email
I am unable to send email. I either get this error message: 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) netsol-smtp-oxcs.hostingplatform.com timed out. Try again. The settings are: Description: Outgoing Server Type: SMTP Outgoing Server Server Name: netsol-smtp-oxcs.hostingplatform.com Port: 465 User Name: gene@genemaas.net Authentication method: Normal password Connection Security: SSL/TLS Successfully established a secure connection to netsol-smtp-oxcs.hostingplatform.com:465.
I get the same error using Port 587 and STARTTLS
I have also been asked for a password to connect to: netsol-imap-oxcs.hostingplatform.com I have never needed a password before and I do not have a password.
I do receive emails.
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You most likely have incorrect SMTP settings. I find no record of this email host, so you should contact them to confirm the correct settings.
Another possible factor is your anti-virus program. It, or other network "security" software can block a program's full network access until create an exception for that program. Sometimes a software update can make the program appear to be "new".
You MUST have a password. All email providers require one, otherwise anybody could access your email. If you have lost or forgotten your password, you should be able to reset it at the provider's web site or web mail page.
Thanks. the password I have is for Network Solutions, but doesn't work with Thunderbird.
That may be a password for your web site's host - there could be a separate password for your email. If this is a site and domain you set up yourself, you would have established the password when you set up the email account. It would also probably be the same password you would use to access your email using the provider's web mail interface. Those settings are likely to be found in your site Control Panel.
I found this Network Solutions page describing how to set up email.
https://www.networksolutions.com/help/article/how-do-i-get-started-with-pop3-and-imap
I plugged in your domain name and this came up. How do these settings compare with yours?
Secure Mail Settings for Domain: genemaas.net
Incoming Mail Server: netsol-imap-oxcs.hostingplatform.com Ports: IMAPS (993) POP3S (995)
Outgoing Mail Server: netsol-smtp-oxcs.hostingplatform.com Port: Start TLS (587) 'Preferred Port/Protocol' SSL (465) 'if your client does not support Start TLS'
Here are more articles that may be helpful:
How to access your email https://www.networksolutions.com/help/article/access-my-email
Forgot login: How to recover your user ID and password https://www.networksolutions.com/help/article/forgot-user-id-and-password
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