Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10，参见 这篇文章。

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
打开

I can't complete the import process because the QR code scan on my phone is broken.

Android 版 Thunderbird 导入和导出设置
Platform34 已回复
slope.pass2916
slope.pass2916

Can't scan QR code from desktop to import settings(mobile). Upon opening Thunderbird for Android I'm shown a window that asks 'Already using Thunderbird on Desktop?' My answer: Yes! There is also a blue button that states 'Import Settings' in the afore mentioned window. I click on the Import Settings button as I have the QR code displayed on my desktop monitor. The next thing I see on my Android (Pixel Pro 10XL) is basically just a picture taking screen where it states: 'Align the QR code provided from Thunderbird Desktop' My problem: there is nothing to line it up with. No little 90' ticks used to outline the corners of a square, nothing. It just looks the same as if I were using the camera app (no little ticks outlining corners of square). So in this case there is nothing in which to line up.! I'm using Thunderbird 151.0 on my desktop and have successfully used the QR scanning on my phone in the past. I can't bypass this window as this is my first time using the app on my phone. Am I doing something stupidly wrong? Any help to resolve this problem would be awesome! Thanks *** as I eluded to earlier, I can't get into Thunderbird on my phone so I don't have the version. So I'll just reiterate my desktop version to fill out this form.

Can't scan QR code from desktop to import settings(mobile). Upon opening Thunderbird for Android I'm shown a window that asks 'Already using Thunderbird on Desktop?' My answer: Yes! There is also a blue button that states 'Import Settings' in the afore mentioned window. I click on the Import Settings button as I have the QR code displayed on my desktop monitor. The next thing I see on my Android (Pixel Pro 10XL) is basically just a picture taking screen where it states: 'Align the QR code provided from Thunderbird Desktop' My problem: there is nothing to line it up with. No little 90' ticks used to outline the corners of a square, nothing. It just looks the same as if I were using the camera app (no little ticks outlining corners of square). So in this case there is nothing in which to line up.! I'm using Thunderbird 151.0 on my desktop and have successfully used the QR scanning on my phone in the past. I can't bypass this window as this is my first time using the app on my phone. Am I doing something stupidly wrong? Any help to resolve this problem would be awesome! Thanks *** as I eluded to earlier, I can't get into Thunderbird on my phone so I don't have the version. So I'll just reiterate my desktop version to fill out this form.

所有回复 (1)

Platform34
Platform34
  • Top 25 Contributor

Hi slope.pass2916

You don't need to align the QR code with anything. Just having the full QR code within the camera viewing window is normally sufficient to be detected.

Some users have reported similar challenges reading the QR code. This could be down to a number of factors. Desktop screen reflectiveness, brightness or contrast. Others have reported success after changing TB desktop's theme between light/dark mode. Your phones OS or camera app could also be a potential factor.

You can try scanning the QR code on the below page as a test to see if the camera picks it up. https://support.mozilla.org/en-US/kb/thunderbird-android-import

If you can't get the QR code to scan, you can always add the account by type the details into the apps setup wizard.

我要提问

您需要登录才能回复。如果您还没账号，可以提出新问题。