Hi Dave

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] + [R]. This should bring up a Run box that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

1759560322 1759263405 1758304255 1758031100 1756304595 (as requested)

Are these listed as "submitted"?

Ah, in a "submitted" folder. oops - no there was just a list of files Sorry about that D

Open the most recent 5 files with a text editor and copy the IDs.

Paste each ID with bp- into the reply window for this thread.

Unsure of what you want now. There was no "submitted" folder - I have sent you the "IDs" in the 5 most recent files in the "crash reports" folder. D.

I have not been able to un-install my latest attempt at reloading FF (143?) because the installation would not complete. So now I'm stuck with an incomplete version of FF which won't run, and won't un-install (a file called helper.exe is cited as being missing). This only leaves me a manual deletion of FF, which would seem to be a rather long exercise, and I presume not well documented. Any thoughts? Dave H.