Hot links in Thunderbird are not opening in Firefox
For the past few days hot links in Thunderbird do not open in Firefox. Selecting a link in an email opens or brings to the fore a copy of Firefox with the link address and the wait icon but nothing else happens. I have to close Firefox, copy the link location, Past and Go in Firefox, and then the linked page appears. This behavior happens even in Troubleshoot Mode, so it is not any plugin or customization. I am also running Mozilla VPN. With VPN disabled, hot links in Thunderbird open in Firefox as expected. Now you know where to look.
Also, when I tried to add Troubleshooting Information below, nothing appeared. When I selected to option to be shown what to do, this page was replaced with other which deleted all this text, and now I am entering it all in again, which is severely frustrating. On a page where the user has entered possibly a volume of information, there should not be any sloppy risk of deleting that information due to page mishandling. Open help or assistance information in a separate tab, please. Think ahead about this stuff. You are supposed to be web design experts. Instead your web site spits in my face just when I am asking for help. Think. Plus, I had to get the Troubleshoot information manually so that is not being as automatic as it appears to be , either. Getting help should ideally be a button click, not jumping through hoops.
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Hi
This support article may help:
https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working
My post leaned toward indicating that the problem appeared to be related to Mozilla VPN. I since went into the settings for VPN and changed the Exclusions list where Thunderbird was excluded. Thunderbird is also listed twice in the Exclusions list, for unknown reason. When selecting one of the entries, both become checked simultaneously. The only other Exclusion selected is Tor Browser. After removing Thunderbird, the link behavior in emails viewed in Thunderbird went back to behaving properly. I cannot remember the reason I had put Thunderbird in the Exclusion list but it may have had something to do with link behavior at the time. If anyone can explain why Thunderbird is in VPN's Exclusion list twice, the information would be appreciated.