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Gmail sign-in: Firefox asks me to insert a security key instead of asking me to scan my fingerprint

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  • 5 人有此问题
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  • 最后回复者为 th2k
  • 已存档

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin.

When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity.

I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?

I have a fingerprint scanner and a slot for a security key, but I have never used a security key, either in the slot or a USB plugin. When I try to go to Gmail, I enter my gmail address, and then Firefox pops up a screen wanting me to insert my security key, and there are no buttons to change how I verify my identity. I've hunted all around for what setting in Firefox is causing it, but no luck so far. Ideas?
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所有回复 (3)

Hello Robert,

I could be wrong but fingerprint is deprecated. Gmail now uses WebAuthn (FIDO2 security keys) for two-factor authentication (2FA), which is not the same as fingerprint scanning.

This means fingerprint scanning is no longer supported by web browsers.

Best Regards SM

Thanks.

I use my fingerprint on my phone so I figured it was still sufficient. There's probably a key stored on the phone as well that was installed in thebackground. I still use my fingerprint for Windows HELLO, so I didn't realize fingerprint had beek deprecated.

I went to the Gmail site and went into the security settings and deleted the "use security key" and then re-enabled it.

When I went back to log into Gmail it offered to save a security key, and it apparently overwrote or re-installed a key which now seems to work OK.

Times keep a-changin'

Hello SM,

You are incorrect about browsers not using fingerprint verification. I am having trouble verifying on unemployment and social security et al websites on Firefox because they are asking for this and when I can't provide they then ask for a security key which I don't have.

Brave browser does use the finger print scanning for verification which gets me in but then I have to trouble shoot other problems on that browser.

So now you know, some sites do still ask for fingerprint and Brave browser does accommodate but then has other problems.

LMO